Customer Service Representative – Digital Subscriptions, SAC

Jobtailor; São Paulo; Presencial; BRL 28 000 - 40 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a customer service specialist in São Paulo to handle inbound and outbound inquiries for subscribers via SAC, delivering empathetic, personalized support and resolving requests with active listening. The role emphasizes clear communication, billing management, and negotiations focused on retention and recovery, with experience in CRM or SAP systems valued.

On-site work at Bairro do Limão, São Paulo.

Qualificações

• High school diploma completed; higher education in progress or completed is a plus.
• Experience in SAC, customer service, retention, or ombudsman/complaints handling.
• Proficient with Google Workspace (Gmail, Docs, Sheets).
• Familiar with CRM or ticketing systems; SAP experience is a plus.

Responsabilidades

• Handle inbound and outbound customer service for subscribers via SAC.
• Provide empathetic, personalized service with active listening and resolving requests.
• Assist with billing and regularization of outstanding installments/payments.
• Conduct customer service negotiations focused on conversion, recovery, and results.
• Identify objections and apply active listening, objection-handling, and closing techniques.
• Support SAC campaigns and operational targets, both individually and as part of a team.

Conhecimentos

Active Listening

Empathy

Customer Service

Persuasive Communication

Conflict Mediation

Organization

Proactivity

Multitasking

Telemarketing Experience

Formação académica

High School Diploma

Higher Education in Progress/Completed

Ferramentas

Google Workspace

SAP

CRM Systems

Ticketing Systems

Descrição da oferta de emprego

• Perform inbound and outbound customer service for subscribers via SAC (Customer Service Center)
• Provide empathetic, personalized service with active listening, understanding customer needs, and resolving requests
• Offer clear, empathetic, and efficient support to create a positive experience and ensure subscriber satisfaction
• Handle billing and regularization of outstanding installments/payments
• Conduct customer service negotiations focused on conversion, recovery, and results
• Identify objections and apply active listening, objection-handling, and closing techniques
• Support SAC campaigns and operational targets, both individually and as part of a team

Requirements

• Previous experience in SAC, customer service, retention, or ombudsman/complaints handling
• Experience with inbound and outbound service, ticket/case resolution, follow-up, and request tracking
• High school diploma (completed)
• Higher education in progress or completed is a plus
• Proficiency with Google Workspace, including Gmail, Docs, and Sheets
• Comfortable using CRM systems, ticketing systems, or SAP
• Excellent verbal and written communication, with emphasis on empathy, clarity, and conflict mediation
• Persuasive with a focus on closing
• Organized and agile
• Resilient and able to work under pressure
• Proactive and results-oriented
• Ability to solve problems and handle multiple demands
• Availability to work on-site in Bairro do Limão, São Paulo
• Experience with telemarketing

Core Competencies

Demonstrates expertise in customer service, focusing on empathetic communication, problem-solving, and effective negotiation techniques to enhance subscriber satisfaction and achieve operational targets.

Highest-signal resume keywords

• Customer Service Experience
• Active Listening
• CRM Systems Proficiency
• Conflict Mediation
• Telemarketing Experience

ATS Optimization Keywords

Hard Skills

• Inbound Customer Service
• Outbound Customer Service
• Ticket Resolution
• Request Tracking
• Billing Management

Soft Skills

• Empathy
• Persuasiveness
• Organization
• Resilience
• Proactivity

Industry Keywords

• Customer Retention
• Ombudsman
• Complaints Handling
• Negotiation Techniques
• SAC Campaigns

Tools & Technologies

• Google Workspace
• CRM Systems
• Ticketing Systems
• SAP