Customer Service Analyst Jr

Ayvens; São Paulo; Presencial; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

An innovative firm is seeking a Customer Service Analyst Jr to support Fleet Managers by addressing operational demands and enhancing service quality. This entry-level role focuses on improving customer satisfaction and NPS scores through effective communication and problem-solving. Join a dynamic team dedicated to sustainable mobility solutions and contribute to a culture that values curiosity, collaboration, and commitment. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Qualificações

• Experience in customer service is desirable.
• Currently pursuing or completed relevant higher education.

Responsabilidades

• Responding to operational demands from managers via email and phone.
• Developing action plans for continuous process improvement.
• Collaborating with operational areas to ensure quick resolution.

Conhecimentos

Customer Service Experience

Analytical Skills

Problem-Solving Skills

Effective Communication

Organizational Skills

Proactive Attitude

Teamwork

Intermediate English

Excel

Formação académica

Higher Education (in progress or completed)

Descrição da oferta de emprego

Join to apply for the Customer Service Analyst Jr role at Ayvens.

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

About the role: The Customer Service Analyst is responsible for supporting Fleet Managers by handling operational demands from clients, monitoring requests, addressing formal complaints, and identifying opportunities for improvement. The role involves working closely with operations and other departments to enhance service quality and customer satisfaction, with a focus on improving NPS scores and client retention.

Key responsibilities include:

• Responding to operational demands from managers via email and phone;
• Resolving issues and complaints;
• Monitoring complaint cases to prevent recurrence;
• Developing action plans for continuous process improvement;
• Participating in strategic meetings and projects to identify specific needs;
• Collaborating with operational areas to ensure quick resolution within SLAs;
• Preparing reports and operational requests for clients and sales teams.

Candidate requirements:

• Experience in customer service (desirable);
• Customer-oriented mindset;
• Analytical skills;
• Proactive attitude, teamwork, determination, creativity, resilience;
• Organizational skills and ownership mentality;
• Commitment to deliverables and expectation management;
• Problem-solving skills for operational issues;
• Intermediate English and Excel;
• Effective oral and written communication;
• Innovative thinking and continuous process improvement;
• Currently pursuing or completed relevant higher education;
• Availability to work onsite near Metrô Vergueiro.

Why join Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide leasing, subscription, fleet management, and multi-mobility solutions. As we lead towards net zero and digital transformation, we aim to meet evolving mobility needs with innovative, sustainable solutions. Our culture values authenticity, curiosity, commitment, and collaboration, fostering diversity and inclusion. Join us as we drive the future of sustainable mobility and help our customers succeed.

Note: ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other

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