Customer Quality Specialist

Brembo; Betim; On-site; BRL 70,000 - 110,000; Full time

Job summary

Brembo in Betim, Brazil recruiting a Quality Interface engineer to coordinate with customers on quality issues and lead 8D problem solving and warranty handling. You will monitor quality indicators and drive improvements across assembly and production.

The role requires a engineering degree in Production/Mechanical/Quality Management, intermediate English or Italian, and knowledge of APQP/PPAP and IATF 16949. You will represent the Quality Department in customer meetings and quality initiatives.

Qualifications

• Bachelor's degree in Production/Mechanical/Quality Management or equivalent.
• Intermediate English or Italian proficiency.
• Knowledge of quality tools and methodologies (MASP, MSA, PPAP, APQP).
• Knowledge of the IATF 16949 standard.
• Experience with customer-specific requirements.

Responsibilities

• Act as the main interface between the customer and the company for quality-related matters.
• Provide support to customers at assembly lines, during inspections, and in response to technical requirements.
• Lead problem-solving analyses (8D), customer complaints, and warranty returns.
• Monitor quality indicators and drive continuous improvement initiatives.
• Ensure customer protection against the shipment of non-conforming products.
• Support initiatives to reduce the cost of poor quality and mitigate risks.
• Represent the Quality Department in customer meetings and communications.
• Participate in APQP and PPAP processes, ensuring compliance with requirements and standards.
• Follow up on tests, inspections, and technical training activities with customers.
• Intervene in production processes whenever quality risks are identified.

Skills

Quality management

8D problem solving

Continuous improvement

Customer interface

Education

Bachelor's in Production Engineering

Bachelor's in Mechanical Engineering

Bachelor's in Quality Management

Tools

MASP

MSA

PPAP

APQP

IATF 16949

Job description

• Act as the main interface between the customer and the company for quality-related matters.
• Provide support to customers at assembly lines, during inspections, and in response to technical requirements.
• Lead problem-solving analyses (8D), customer complaints, and warranty returns.
• Monitor quality indicators and drive continuous improvement initiatives.
• Ensure customer protection against the shipment of non-conforming products.
• Support initiatives to reduce the cost of poor quality and mitigate risks.
• Represent the Quality Department in customer meetings and communications.
• Participate in APQP and PPAP processes, ensuring compliance with requirements and standards.
• Follow up on tests, inspections, and technical training activities with customers.
• Intervene in production processes whenever quality risks are identified.

Responsibilities

JOB DESCRIPTION

• Act as the main interface between the customer and the company for quality-related matters.
• Provide support to customers at assembly lines, during inspections, and in response to technical requirements.
• Lead problem-solving analyses (8D), customer complaints, and warranty returns.
• Monitor quality indicators and drive continuous improvement initiatives.
• Ensure customer protection against the shipment of non-conforming products.
• Support initiatives to reduce the cost of poor quality and mitigate risks.
• Represent the Quality Department in customer meetings and communications.
• Participate in APQP and PPAP processes, ensuring compliance with requirements and standards.
• Follow up on tests, inspections, and technical training activities with customers.
• Intervene in production processes whenever quality risks are identified.

Education, Experience And Qualifications

• Bachelor's degree in Production Engineering, Mechanical Engineering, or Quality Management.
• Intermediate English or Italian proficiency.
• Knowledge of quality tools and methodologies (MASP, MSA, PPAP, APQP).
• Knowledge of the IATF 16949 standard.
• Knowledge of customer-specific requirements.