Customer Journey Service Supervisor

GWM Brasil; São Paulo; Presencial; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

GWM Brasil recherche un superviseur des services clients pour améliorer les processus après-vente tout en garantissant la satisfaction des clients. Le candidat idéal aura une solide formation en ingénierie ou en administration et possédera des compétences analytiques, de formation et de communication. Ce poste à temps plein au niveau intermédiaire se concentre sur l'intégration de solutions numériques et la conformité LGPD.

Qualificações

• Expérience en développement des processus chez des concessionnaires.
• Connaissance de toute l'opération après-vente.
• Compétences en communication et attitude proactive exigées.

Responsabilidades

• Créer des processus standards de service après-vente avec un focus sur la satisfaction client.
• Développer des procédures de durabilité pour maintenir une haute satisfaction client.
• Conduire des sessions de formation en ligne et en personne.

Conhecimentos

Communication

Negotiation

Analytical Skills

Problem Solving

Training Development

Formação académica

Degree in Engineering

Degree in Administration

Descrição da oferta de emprego

Join to apply for the Customer Journey Service Supervisor role at GWM Brasil.

Key Responsibilities

About the job Customer Journey Service Supervisor:

• Create GWM After Sales standard processes with the focus on "customer satisfaction through a lean and smart process".
• Implement GWM After Sales processes at all dealers.
• Develop sustainability procedures to maintain high levels of customer satisfaction and operational standards (self-evaluation, audits, reports, etc.).
• Create online and face-to-face training materials and conduct periodic training sessions for dealers based on their needs.
• Implement digital solutions across all After Sales standard processes (booking, reception, repair orders, checklists, service planning, execution, car delivery, satisfaction surveys).
• Integrate customer research methods (e.g., "pesquisa de caixa", post-service interviews, customer satisfaction surveys).
• Develop workflows to ensure LGPD compliance.
• Promote and embed a "Continuous Improvement" mindset among dealers to enhance customer experience in After Sales operations.

Required Knowledge and Skills

• Excellent communication and proactive attitude.
• Experience in negotiations with dealers, suppliers, BOD, and dealer associations.
• Strong analytical and problem-solving skills.
• Degree in Engineering or Administration.
• Knowledge of the entire After Sales operation (dealers' processes, planning, customer care, logistics, pricing, marketing, technical, warranty, publication, commercial, training, etc.).
• Experience in dealer process development and application.
• Intermediate proficiency in English.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Automotive

This job posting is active and not expired.