Customer Experience Analyst II

A.P. Moller - Maersk; Santos; Presencial; BRL 90 000 - 120 000; Tempo integral

Resumo da oferta

A.P. Moller - Maersk in São Paulo is seeking a Customer Service Analyst II to enhance the customer experience in the international trade and logistics sector. This role involves managing medium to high-complexity customer cases, ensuring effective communication, and collaborating with internal teams.

The ideal candidate holds a Bachelor's degree and has 2-4 years of relevant experience, alongside advanced English and Microsoft Office skills. Join Maersk to contribute to exceptional service delivery.

Qualificações

• 2-4 years of experience in customer service, logistics, freight forwarding, or international trade.
• General knowledge of international trade and logistics processes.

Responsabilidades

• Manage medium- and high-complexity customer service cases.
• Support customers with timely, professional, and effective communication.
• Drive the adoption of digital tools to streamline the customer experience.
• Build strong relationships with internal stakeholders.
• Collaborate closely with Customer Service and Sales teams.

Conhecimentos

Customer-oriented mindset

Advanced English proficiency

Strong communication skills

Analytical skills

Problem-solving skills

Formação académica

Bachelor’s degree in relevant field

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Maersk

We are looking for a Customer Service Analyst II to join our Customer Experience team in São Paulo. The role focuses on managing medium‑to‑high‑complexity customer cases and delivering excellent service in the international trade and logistics sector.

Location & Work Mode

São Paulo, Brazil – On‑site

What You’ll Do

As a Customer Service Analyst II, you will:

• Manage medium‑ and high‑complexity customer service cases.
• Support customers with timely, professional, and effective communication.
• Drive the adoption of digital tools to streamline and improve the customer experience.
• Build strong relationships with internal stakeholders across the organization.
• Collaborate closely with Customer Service and Sales teams to deliver customer‑focused solutions.
• Support compliance with the Authorized Economic Operator (AEO) program requirements.
• Contribute to continuous improvement initiatives that enhance customer satisfaction and operational performance.

Requirements

• Bachelor’s degree in Business Administration, Economics, Logistics, International Business, Foreign Trade, or a related field.
• 2–4 years of experience in customer service, logistics, freight forwarding, or international trade.
• General knowledge of international trade and logistics processes.
• Advanced English proficiency.
• Advanced Microsoft Office skills.
• Strong communication, analytical, and problem‑solving skills.

What We’re Looking For

• Customer‑oriented mindset with a passion for delivering exceptional service.
• Strong teamwork and collaboration skills.
• Results‑driven with a high sense of ownership and accountability.
• Quick learner able to adapt to a dynamic environment.
• Excellent organizational and problem‑solving abilities.

Equal Opportunity Employer

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

Accommodation Request

We support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation, please email [e-mail].