Customer Engineer IV, Platform, Google Cloud

Google LLC; São Paulo; On-site; BRL 350,000 - 550,000; Full time

Job summary

Google LLC in São Paulo seeks a Platform Customer Engineer to partner with technical sales teams and act as the customer's primary technical advisor. You will engage in technical conversations, troubleshoot questions, run proofs of concepts and demos, and architect cross-pillar cloud solutions to address business challenges.

You will drive technical wins, define delivery and consumption plans, and present practical solutions to technical and business leaders.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.

Responsibilities

• Lead development and prototyping to build functional, customer-tailored solutions that secure technical buy-in from customer domain experts (such as CTOs, CISOs, and Lead Architects).
• Partner with Account teams, Platform CEs, and Outcome CEs to lead highly technical conversations regarding how to integrate advanced modern architectures into legacy ecosystems.
• Advocate for and build with Google Cloud’s Artificial Intelligence (AI) and Machine Learning portfolios, ensuring local teams have the technical depth to deliver AI solutions with less dependency on external specialist groups.
• Serve as a liaison between complex customer deployments and Google Cloud’s Practice Go-to-Market (GTM), Product Management, and Engineering organizations to resolve product blockers and shape future features.

Skills

Bachelor's degree or equivalent

10 years of cloud native architecture

Cloud engineering experience

Stakeholder engagement

Programming knowledge

Education

Bachelor's degree or equivalent

Job description

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.

Preferred qualifications:

• Experience selling technical solutions in one or more of the following: infrastructure modernization, application modernization, data management, data analytics, Cloud AI, networking, migrations, security.
• Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
• Experience building long-term technical strategies to uncover new workloads with customers.
• Experience migrating applications and services to cloud platforms.
• Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, penetration testing).

About the job

As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business challenges. You will drive the technical win and define the delivery and consumption plans. You will use your strategic acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.

You will focus on identifying, pursuing, and winning new business workloads and driving penetration within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead development and prototyping to build functional, customer-tailored solutions that secure technical buy-in from customer domain experts (such as CTOs, CISOs, and Lead Architects).
• Partner with Account teams, Platform CEs, and Outcome CEs to lead highly technical conversations regarding how to integrate advanced modern architectures into legacy ecosystems.
• Advocate for and build with Google Cloud’s Artificial Intelligence (AI) and Machine Learning portfolios, ensuring local teams have the technical depth to deliver AI solutions with less dependency on external specialist groups.
• Serve as a liaison between complex customer deployments and Google Cloud’s Practice Go-to-Market (GTM), Product Management, and Engineering organizations to resolve product blockers and shape future features.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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