Customer Care Associate

Emma of Torre; Brasil; Teletrabalho; USD 12.000 - 24.000; Tempo integral

Resumo da oferta

A leading company in the medical practices industry is seeking a Customer Care Associate to provide compassionate support to patients. This remote full-time role requires proficiency in CRM and excellent communication skills. Join a team dedicated to empowering individuals on their wellness journey.

Qualificações

• Experience in customer service, patient care, or wellness preferred.
• Tech proficiency with CRM platforms, email, messaging apps.

Responsabilidades

• Respond to client inquiries with kindness and clarity.
• Assist with appointment scheduling and prescription refills.
• Monitor patient progress and provide support.

Conhecimentos

Customer service

CRM

Messaging apps

English

Descrição da oferta de emprego

Join to apply for the Customer Care Associate role at Emma of Torre.

I’m helping Silhouette MD find a top candidate to join their team full-time for the role of Customer Care Associate.

This is a rewarding job because you'll provide compassionate support to help patients achieve real, lasting wellness transformations.

Compensation:

USD 1K - 2K/month + bonuses (up to 20% of base compensation)

Location:

Remote (for residents of Argentina, Mexico, Colombia, Brazil, Uruguay, Paraguay, Guatemala, Panama, Venezuela, Chile, and Belize)

Mission of Silhouette MD:

"Our mission is to empower individuals to achieve lasting wellness by addressing the root causes of their health challenges. Through personalized, compassionate support and a results-driven approach, we guide our clients toward sustainable, meaningful change—every step of the way.”

What makes you a strong candidate:

• You are proficient in CRM, customer service, and messaging apps.
• English - Fully fluent.

Responsibilities and more:

Role: Customer Care Associate.

Type: Remote – Full-Time (must be available during U.S. business hours).

We’re looking for empathetic, tech-savvy professionals to support our clients on their health and wellness journey. You'll handle patient communication via phone, text, and email—providing outstanding support with care and professionalism.

Key Responsibilities:

• Respond to client inquiries with kindness and clarity across phone, chat, and email.
• Assist with appointment scheduling, prescription refills, and follow-up support.
• Monitor patient progress and offer encouragement or escalation as needed.
• Maintain accurate records in CRM systems.
• Collaborate with sales and care teams to improve retention and satisfaction.

Requirements:

• Excellent spoken and written English (neutral accent required).
• Experience in customer service, patient care, or wellness preferred.
• Tech proficiency (CRM platforms, email, messaging apps).
• Empathy, emotional intelligence, and clear communication.
• Comfortable working independently and as part of a team.
• Medical or wellness-related experience is a plus.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service, Administrative, and Sales

Industries

• Medical Practices