CS Representative / Analista de Atendimento ao Cliente

Dover Corporation; Barueri; Presencial; BRL 20.000 - 35.000; Tempo integral

Resumo da oferta

Uma corporação global de produtos de identificação e rastreabilidade procura um Representante de Atendimento ao Cliente para fornecer suporte nas vendas e gestão de pedidos. O candidato ideal terá um diploma de ensino médio e experiência em atendimento ao cliente, além de habilidades fortes em comunicação em múltiplas línguas. Essa posição é onsite em Barueri e está alinhada aos valores de ética e respeito pela equipe.

Qualificações

• Experiência em atendimento ao cliente é necessária.
• Conhecimento do SAP é um diferencial.
• Habilidades de comunicação em português, espanhol e inglês são obrigatórias.

Responsabilidades

• Analisar e processar pedidos de impressoras e consumíveis.
• Acompanhar o atendimento ao cliente por e-mail e telefone.
• Suporte à equipe de vendas e ao departamento financeiro.

Conhecimentos

Comunicação verbal e escrita

Negociação

Influência sem autoridade

Organização

Gestão do tempo

Fluente em Português

Fluente em Espanhol

Inglês avançado

Formação académica

Diploma de ensino médio

Ferramentas

SAP

Pacote Office

Descrição da oferta de emprego

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Location:

Barueri, SP, BR

Work Arrangement: Onsite

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

This position is open to people with disabilities.

As a Customer Service Representative, you will provide customer service for Markem-Imaje consumables and parts, from order receipt to delivery to the customer.

What you will do:

• Analyze and process orders for printers, parts and consumables.
• Track the billing of processed orders.
• Track the backlog and inform the customer about delays.
• Contact the logistics department for delivery positions and billing availability.
• Check processed orders on customer purchasing portals on a daily basis.
• Issue quotes and send them to customers.
• Support the customer with complaints, clarifications or questions by email and phone.
• Support the sales team with printer orders for billing/processing.
• Support the finance department with re-billing requests.

What you need to have:

• High school diploma.
• Experience with customer service.
• User-level knowledge of Office Package
• Skills: Verbal and written communication, negotiation, influence without authority, organization and time management.
• Fluent Portuguese
• Fluent Spanish
• Advanced English
• Knowledge of SAP is nice to have

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.