CS Representative / Analista de Atendimento ao Cliente - Afirmativa PCD

Markem-Imaje; Barueri; Presencial; BRL 25.000 - 45.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Customer Service Representative to enhance customer satisfaction through effective order processing and support. This role involves managing customer inquiries, tracking orders, and collaborating with various departments to ensure timely delivery. The ideal candidate will possess strong communication skills in Portuguese, Spanish, and English, along with a collaborative spirit and a commitment to high ethical standards. Join a dynamic team where your contributions will directly impact customer experiences and drive success in a rapidly evolving market.

Qualificações

• 2 years’ experience with customer service.
• User-level knowledge of Office Package and SAP is a plus.

Responsabilidades

• Analyze and process orders for printers and consumables.
• Support customers with complaints and questions via email and phone.

Conhecimentos

Verbal and written communication

Negotiation

Organization

Time management

Fluent Portuguese

Fluent Spanish

Advanced English

Formação académica

High school diploma

Ferramentas

Office Package

SAP

Descrição da oferta de emprego

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Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

This Position Is Open To People With Disabilities.

As a Customer Service Representative, you will provide customer service for Markem-Imaje consumables and parts, from order receipt to delivery to the customer.

What You Will Do

• Analyze and process orders for printers, parts and consumables.
• Track the billing of processed orders.
• Track the backlog and inform the customer about delays.
• Contact the logistics department for delivery positions and billing availability.
• Check processed orders on customer purchasing portals on a daily basis.
• Issue quotes and send them to customers.
• Support the customer with complaints, clarifications or questions by email and phone.
• Support the sales team with printer orders for billing/processing.
• Support the finance department with re-billing requests.
  
  

What You Need To Have

• High school diploma.
• 2 years’ experience with customer service.
• User-level knowledge of Office Package
• Skills: Verbal and written communication, negotiation, influence without authority, organization and time management.
• Fluent Portuguese
• Fluent Spanish
• Advanced English
• Knowledge of SAP is nice to have
  
  

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people
  
  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automation Machinery Manufacturing

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