CRM Analyst, Salesforce – Mid-Level/Senior

Jobtailor

Curitiba

Presencial

BRL 80 000 - 150 000

Tempo integral

Há 9 dias

Gerador de candidaturas

Uma candidatura feita para esta oferta — um currículo e uma carta de apresentação personalizados que vão ao encontro do anúncio.

Ultrapassa os filtros ATS

Resumo da oferta

Jobtailor in Curitiba, Brazil seeks an experienced Salesforce Administrator/Business Analyst to tailor Salesforce solutions for business teams. You will configure automations and interfaces, map processes, and train users to maximize adoption.

The role emphasizes data quality, reporting, and collaboration with business areas. Portuguese fluency and English reading skills are required, with Salesforce certifications considered a plus.

Qualificações

Bachelor's degree in Business Administration, Systems Analysis and Development, Information Management, Production Engineering, or a related field.
Advanced Portuguese required.
Intermediate English for reading technical documentation (senior level: advanced English).
Salesforce certification (Administrator, Business Analyst, Platform App Builder, or equivalent) is a plus.

Responsabilidades

Administrate and configure Salesforce, including automations and interface improvements.
Gather requirements and map business processes to functional solutions.
Train end users and provide ongoing support for Salesforce users.
Maintain data quality and security in Salesforce (profiles, roles, permission sets).
Develop reports and dashboards to support business needs.

Conhecimentos

Salesforce Administration

Flow Builder Automation

Lightning App Builder

Data Quality Monitoring

User Training and Support

Formação académica

Bachelor's degree

Ferramentas

Tableau

SQL

Descrição da oferta de emprego

Requirements

2 to 5 years of experience administering and configuring Salesforce (Sales Cloud and/or Service Cloud)
Hands-on experience managing profiles, roles, permission sets, and public groups
Experience creating automations (Flow Builder), validation rules, custom objects, and fields
Experience building reports and dashboards in Salesforce
Experience gathering requirements and mapping processes with business areas
Experience improving and implementing Salesforce interfaces (Lightning App Builder, Lightning Record Pages, Dynamic Forms, and layouts), with a focus on end-user usability
Bachelor's degree in Business Administration, Systems Analysis and Development, Information Management, Production Engineering, or a related field
Advanced Portuguese
Intermediate English for reading technical documentation (senior level: advanced English)
Salesforce certification (Administrator, Business Analyst, Platform App Builder, or equivalent) is a plus
Experience with Marketing Cloud and/or migrating from other CRM/marketing platforms (e.g., RD Station or HubSpot) to Salesforce is a plus
Knowledge of BI tools (Tableau or similar) and basic SQL skills are a plus
Experience in regulated environments (insurance or financial services) and knowledge of Brazil's LGPD as applied to customer data management are a plus
Experience supporting and training business users is a plus
Experience with Experience Cloud (external portals, such as an insurance broker portal) is a plus

Core Competencies

Demonstrates expertise in Salesforce administration and configuration, including automations, interface improvements, and data management. Proficient in gathering requirements and mapping business processes to functional solutions while ensuring user training and support.

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