Critical Incident Response Analyst

Accenture Pte Ltd; Região Norte; Presencial; BRL 55 000 - 90 000; Tempo integral

Resumo da oferta

Accenture North Brazil is seeking a calm, decisive Incident Response Coordinator to join a 24/7 operations center. You will respond to critical incidents, coordinate internal teams and external emergency services, and ensure clear, safety-focused resolutions under pressure.

The role emphasizes rapid assessment, documentation, and process improvement, with exposure to crisis scenarios and multi-stakeholder coordination.

Qualificações

• 3-5 years of experience in emergency response, incident management, public safety, security operations, command center, aviation operations, dispatch, or similar environments.
• Experience handling high-priority escalations, crisis situations, or multi-stakeholder coordination.
• Strong decision‑making skills and ability to remain calm under pressure.
• Excellent verbal and written communication skills with the ability to convey information clearly and accurately.
• Strong attention to detail and documentation skills.
• Ability to manage multiple tasks, systems, and priorities simultaneously.
• Comfortable working rotating shifts, including nights, weekends, and public holidays in a 24/7 operation.

Responsabilidades

• Respond to critical incidents, emergency alerts, and time-sensitive operational events.
• Coordinate with internal teams, external stakeholders, and emergency services when required.
• Assess situations quickly and execute established escalation and incident management procedures.
• Maintain accurate documentation, reporting, and audit records for all incidents.
• Provide clear, professional communication during sensitive or high-pressure situations.
• Participate in incident reviews and identify opportunities to improve processes and operational readiness.
• Support training exercises, simulations, and certification activities to maintain response preparedness.
• Partner with operations, quality, and leadership teams to strengthen incident management capabilities.

Conhecimentos

Emergency response experience

Incident management

Public safety

Security operations

Command center

Aviation operations

Dispatch

Crisis management

Stakeholder coordination

Decision making

Calm under pressure

Communication skills

Attention to detail

Documentation

Multitasking

Shift work

Formação académica

Diploma or Bachelor’s degree

Descrição da oferta de emprego

About the Role

Join a 24/7 critical response operations team responsible for managing high-priority incidents and emergency situations. In this role, you will coordinate response efforts, support stakeholder communication, and help ensure safety-focused resolutions through clear decision-making and effective incident management.

Key Responsibilities

• Respond to critical incidents, emergency alerts, and time-sensitive operational events.
• Coordinate with internal teams, external stakeholders, and emergency services when required.
• Assess situations quickly and execute established escalation and incident management procedures.
• Maintain accurate documentation, reporting, and audit records for all incidents.
• Provide clear, professional communication during sensitive or high-pressure situations.
• Participate in incident reviews and identify opportunities to improve processes and operational readiness.
• Support training exercises, simulations, and certification activities to maintain response preparedness.
• Partner with operations, quality, and leadership teams to strengthen incident management capabilities.

Required Qualifications

• 3-5 years of experience in emergency response, incident management, public safety, security operations, command center, aviation operations, dispatch, or similar environments.
• Experience handling high-priority escalations, crisis situations, or multi-stakeholder coordination.
• Strong decision‑making skills and ability to remain calm under pressure.
• Excellent verbal and written communication skills with the ability to convey information clearly and accurately.
• Strong attention to detail and documentation skills.
• Ability to manage multiple tasks, systems, and priorities simultaneously.
• Comfortable working rotating shifts, including nights, weekends, and public holidays in a 24/7 operation.

Preferred Qualifications

• Experience in security operations centers (SOC), emergency communications, crisis management, or incident command environments.
• Familiarity with incident management platforms, escalation frameworks, or emergency response procedures.
• Experience coordinating with emergency services, regulatory agencies, or external stakeholders.
• Diploma, Bachelor's degree, or equivalent practical experience.

Ideal Candidate

The ideal candidate is a calm, decisive, and highly professional communicator who performs well in high-pressure situations. They can quickly assess risk, coordinate multiple stakeholders, and maintain a strong focus on safety, accuracy, and resolution while managing critical incidents.

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.