Credit Control Manager

DiDi Global; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading mobility technology platform in São Paulo is seeking an exceptional Credit Control Manager to oversee credit risk management operations. This role includes leading a team in credit assessments while collaborating with various stakeholders. Ideal candidates will have a degree in Finance or related fields with at least 6 years of credit risk management experience and strong analytical skills. Join us to innovate and enhance our credit processes while balancing business growth with risk management.

Qualificações

• Minimum 6 years in corporate credit risk management, preferably in mobility or delivery sectors.
• Ability to work effectively in a global, English-speaking environment.
• Strong analytical and negotiation skills.

Responsabilidades

• Lead a team conducting credit assessments and mitigating risks.
• Develop and implement credit control strategies.
• Serve as a liaison between Business, Operations, and Finance.

Conhecimentos

Analytical skills

Interpersonal skills

Communication skills

Negotiation skills

Ability to perform under pressure

Formação académica

Bachelor's degree in Finance, Economics, Business Administration, Accounting

Descrição da oferta de emprego

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

The Credit Risk Management team works closely with various stakeholders across Didi Group—including Business, Finance, Legal, and IT teams—to mitigate the Group’s credit risk exposure, particularly in its overseas B2B segments such as mobility and food delivery, among others.

The Team oversees the end-to-end OTC (Order to Cash) process for Didi’s international operations. Responsibilities span the entire credit lifecycle, covering credit risk assessment, payment terms assignment, billing inquiries, overdue account management, amicable collection efforts, bad debt accruals, and write‑offs.

We are looking for an exceptional Credit Control Manager to be based in our São Paulo office. In this role, you will lead a team responsible for conducting credit assessments and mitigating credit risk, maintaining credit control and accounts receivable management systems, and achieving bad debt rate targets, among other duties. The successful candidate will play a key role in supporting credit management decisions and will serve as a strategic business partner to balance credit risk and business growth, working under the guidance of HQ.

Role Responsibilities

• Strategic Credit Governance: Formulate and execute regional (LATAM) and global credit control strategies. Implement global credit policies at the regional level, customizing processes to align with LATAM‑specific regulations and risk landscapes. Oversee end-to-end credit risk governance and operational management.
• Risk Assessment & Monitoring: Conduct thorough and timely credit reviews for applications, balancing business enablement with risk mitigation. Proactively monitor the portfolio to identify, anticipate, and mitigate potential risks. Perform enhanced due diligence, including on‑site visits for high‑risk clients, and elevate findings to key stakeholders.
• Team Leadership & Operational Excellence: Lead and develop a team of credit and collection specialists in LATAM. Drive the team towards achieving regional bad debt rate KPIs and clear performance goals. Enhance operational efficiency by streamlining workflows and facilitating training on new systems and tools.
• Business Partnership & Communication: Serve as a key liaison between Business, Operations, and Finance teams, providing actionable insights for process improvement. Prepare and deliver regular credit reports. Actively manage key agency and client relationships through face‑to‑face meetings. Respond adeptly to emergencies and adapt priorities to deliver on ad‑hoc projects and global initiatives.

Role Qualifications

Minimum qualifications:

• Bachelor's degree or above in Finance, Economics, Business Administration, Accounting, or a related field.
• A minimum of 6 years of corporate credit risk management experience, preferably within the mobility, delivery, or related sectors.
• Ability to work effectively in a global, English‑speaking environment.
• Strong analytical, interpersonal, communication, and negotiation skills.
• Proven ability to perform under pressure and manage confidential information with integrity.

Preferred qualifications:

• Credit risk management background in a large, fast‑paced technology company.
• Prior experience in a people management role.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data‑driven – We are strong believers in making informed decisions, that’s why we are data‑driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win‑win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms