Credit and Collection Senior Analyst

Vertiv; Brasil; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in Brazil is seeking a Senior Credit and Collection Specialist responsible for managing receivables, ensuring timely collection, and resolving disputes. The ideal candidate will have a strong background in collections, excellent communication skills in English and French, and a commitment to outstanding customer service.

Qualificações

• Must have proven experience as a Collection Specialist.
• Knowledge of collection techniques is a plus.
• Fluency in French and English at advanced level is required.

Responsabilidades

• Proactively collect all receivables in line with credit terms.
• Liaise with departments to manage dispute resolutions.
• Monitor customer's payment performance.

Conhecimentos

Communication

Customer Service

Attention to Targets

Teamwork

Self-Motivation

Formação académica

High school diploma

Bachelor’s degree in Finance or Business Administration

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Brief Job Description:

The Senior Credit and Collection Specialist will:

As a Credit & Collection Specialist you will be responsible for managing a specific portfolio of current and overdue receivables and responsible for dispute management. The role has direct impact on company cash flow which is critical to business continuity.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Proactive collection of all receivables in line with credit terms
• Responsible for monitoring assigned accounts - Customer calls and/or correspondence within a highly performant credit department
• Internal and External customer interface; business to business customers
• Dispute Management: drive resolution of disputes liaising closely with all due departments within the business
• Sales and senior management request of support when necessary to accelerate the collection process
• Must communicate & follow up effectively with other departments regarding customer accounts on a timely basis.
• Monitor customer's payment performance and proactively seek to reduce payment problems
• Review new orders and new accounts from credit perspective, assess customer’s credit worthiness and monitor credit limits on the accounts
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department goals
• Compliance with credit processes, procedures & internal controls

Qualifications:

Required/ Minimum Qualifications:

Education:

• High school diploma/ bachelor’s degree; University degree in Finance of Business Administration is a plus

Experience:

• Proven experience as a Collection Specialist or similar role (advantage)
• Knowledge of collection techniques (advantage)
• Experience in customer service
• Previous experience in a multicultural environment
• Understanding of basic financial terms

Language skills:

• French at advanced level
• English at advanced level

Key competencies:

• Excellent written and verbal communication abilities
• Commitment to excellent customer experience
• Reliable & pays attention to targets and deadlines
• Able to cope with increased workload towards the month close
• Great work ethics - self motivated
• Great interpersonal skills; team player
• Microsoft Office knowledge

Time Travel Needed: TBC