Conversational Solutions Architect (Pre-Sales) - WhatsApp & RCS

Sinch; São Paulo; Presencial; BRL 223 200 - 334 800; Tempo integral

Resumo da oferta

A global customer engagement platform is looking for a professional to design conversational journeys and assist clients with implementation strategies. The role demands proven success in client-facing technical positions and expertise across the sales cycle. Ideal candidates will demonstrate mastery of messaging platforms like WhatsApp, a solid background in REST APIs, and fluent communication in Portuguese and English. This position requires strong problem-solving skills and the ability to drive customer engagement effectively.

Qualificações

• Demonstrated experience in client-facing technical roles.
• Familiarity with the full sales cycle from ideation to implementation.
• Proficient in REST APIs and webhooks.

Responsabilidades

• Understand client goals and KPIs to design effective solutions.
• Plan and execute demonstrations and POCs to showcase value.
• Produce documentation and support negotiation processes.

Conhecimentos

Client-Facing Technical Roles

Full Sales Cycle Expertise

Platform Mastery (WhatsApp Business, RCS)

REST APIs

Fluent Portuguese

Fluent English

Ferramentas

Postman

Descrição da oferta de emprego

Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.

Responsibilities

• Consultative Discovery: Understand client goals, KPIs, regulatory restrictions, and channel policies.
• Solution Design: Design conversational journeys (notifications, 2-way, interactive flows), opt-in/consent strategies, content governance, fallback mechanisms, and observability features.
• Proof of Value (PoV): Plan and execute POCs (Proofs of Concept)/demos, and model ROI/impact (e.g., CTR/CVR, cost reduction, NPS).
• Implementation Planning: Assist in the preparation of the implementation plan (milestones, dependencies, risks, technical requirements) and address technical questions from prospects and clients during the sales cycle and kick-off phase.
• Proposal Documentation: Produce estimates, Statements of Work (SOW), risks/assumptions, and proposal materials; support negotiation and deal closure.
• Integrations & Security: Guide integrations via REST APIs/webhooks with CRM/CDP/ERP/MarTech/Service Desk systems, authentication, and best practices for security/data privacy (LGPD).
• Enablement & Training: Create playbooks and train internal teams on best practices for implementing solutions on WhatsApp and RCS channels.

Requirements

• Proven Success in Client-Facing Technical Roles: Demonstrated experience and success in technical roles with direct client interaction (e.g., Pre-Sales/Sales Engineering, Solutions Architecture, Consulting).
• Full Sales Cycle Expertise: Experience in supporting the entire sales cycle: from solution ideation and design, technological evaluation and POC (Proof of Concept), through to final implementation
• Platform Mastery (Agnostic): Practical mastery of the WhatsApp Business Platform and RCS Business Messaging (journeys, policies, metrics, limitations), regardless of the vendor.
• Technical Foundations: Solid foundation in REST APIs, webhooks, authentication methods (OAuth/JWT), Postman, and technical troubleshooting.
• Language Fluency: Fluent Portuguese and Fluent English.
• CPaaS/Builders Experience: Experience with leading BSPs/CPaaS providers (brand agnostic) and journey/"flows" builders.
• AI/Conversational Background: Background in chatbots/NLP/LLM (prompting, grounding, guardrails) applied to service, sales, collections, or marketing use cases.