Contract Specialist

Salesforce, Inc.; São Paulo; Presencial; BRL 50.000 - 70.000; Tempo integral

Resumo da oferta

Join a leading company as a Contract Specialist in their Revenue Operations Team. This role involves providing Quote-to-Cash support, assisting sales teams, and ensuring compliance with company policies. Ideal candidates will have experience in customer order management and strong communication skills.

Qualificações

• 2+ years in customer order management, sales operations, or support roles.
• Experience in contract structuring and commission calculations.

Responsabilidades

• Providing Quote-to-Cash support and guidance to Account Teams.
• Assisting Sales Teams in quoting and addressing customer inquiries.
• Ensuring compliance with company policies and SOX regulations.

Conhecimentos

Interpersonal Skills

Communication

Problem-Solving

Attention to Detail

Multitasking

Ferramentas

Microsoft Office

Salesforce CRM

Descrição da oferta de emprego

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in innovative ways. We empower you to be a Trailblazer—driving your career growth, exploring new paths, and making a positive impact in the world. If you believe in business as a platform for change and in doing well while doing good, you’ve come to the right place.

Role Overview

An exciting opportunity to join Salesforce Finance and the Revenue Operations Team as a Contract Specialist. This skilled, independent role focuses on providing exceptional Quote-to-Cash support and guidance to Account Teams within our Commercial and Enterprise segments. Responsibilities include deal structure advice, quote and contract support, deal calculations, and ensuring compliance with revenue and company policies. The role requires a strong understanding of SaaS industry practices, Salesforce products, and company policies, along with the ability to work independently and collaboratively, think creatively, and communicate complex scenarios clearly.

Responsibilities Include:

• Responding to process and policy questions, effectively communicating requirements to Account Executives.
• Assisting Sales Teams in quoting and addressing customer inquiries related to contracts, invoices, and product issues through research and feedback.
• Performing calculations related to contract value, replacements, utilization, and overage scenarios.
• Analyzing information, identifying key factors, and assessing impacts for exception approvals.
• Managing queue-based cases within Omnichannel, redirecting cases as necessary.
• Partnering with Pricing, Revenue Recognition, and Legal teams on contract issues and negotiations to ensure proper revenue recognition and operational feasibility.
• Sharing best practices to enhance team efficiency and maintaining the knowledge base.
• Training new team members and participating in User Acceptance Testing and other projects.
• Ensuring compliance with company policies and SOX regulations.
• Modeling professionalism, integrity, respect, and accountability.
• Proper documentation and escalation of approval requests within SLA.

Required Skills/Experience:

• 2+ years in customer order management, sales operations, or support roles.
• Experience in contract structuring and commission calculations.

Desired Skills/Experience:

• Excellent interpersonal and communication skills, with the ability to articulate and debate issues effectively.
• Experience in process improvement initiatives and project management.
• Ability to excel in a fast-paced, growing environment with high accuracy and deadline management.
• Strong business and financial understanding, multitasking, and adaptability.
• Extreme attention to detail and problem-solving skills.
• Proficiency with Microsoft Office; Salesforce CRM experience is a plus.
• Demonstrated initiative and ability to work independently.

Additional Information

If you require accommodations due to a disability, please submit a request via our Accommodations Request Form.

Salesforce is an equal opportunity employer committed to creating an inclusive workplace free from discrimination. We evaluate all employees and applicants based on merit, competence, and qualifications, without regard to protected characteristics by law.