Continuous Improvement - Sub-Same Day, ACES (Amazon Customer Excellence System) BR Ops (Fulfillment & Operations)

Amazon Inc.; São Paulo; On-site; BRL 60,000 - 120,000; Full time

Benefits offered by this job

Job summary

Amazon Inc. in Brazil's São Paulo region seeks an ACES Process Specialist to drive continuous improvement and SOP adoption at Sub-Same Day hubs and Quick Commerce sites. You will audit processes, mentor teams, and lead improvement initiatives to raise performance and reliability.

Collaborating with SSD Ops, Last Mile, Learning, Finance, HR, and Loss Prevention, you will benchmark processes across geographies and ensure Amazon Standard Work is followed to deliver excellent customer service.

Qualifications

• Experience in program or project management.
• Experience working cross functionally with non-tech teams.
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in English.
• Bachelor's degree.

Responsibilities

• Being the Subject Matter Expert (SME) on all operational processes
• Leading process integration efforts at Sub-Same Day Delivery Stations (DS) and Quick Commerce Sites
• Leading Continuous Improvement initiatives
• Owning and managing change on a granular level
• Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
• Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
• Make sure that we are always delivering the best possible service to our customers!

Skills

Program management

Cross-functional collaboration

Data-driven improvement

English fluency

Education

Bachelor's degree

Job description

Continuous Improvement - Sub-Same Day, ACES (Amazon Customer Excellence System) BR Ops

As an ACES Process Specialist (continuous improvement), you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Sub-Same Day and ultrafast delivery hubs, where we deliver smiles to our customers everyday.

Key job responsibilities

• Being the Subject Matter Expert (SME) on all operational processes
• Leading process integration efforts at our Sub-Same Day Delivery Stations (DS) and Quick Commerce Sites.
• Leading Continuous Improvement initiatives
• Owning and managing change on a granular level
• Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
• Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
• Make sure that we are always delivering the best possible service to our customers!

A day in the life

You will be working closely with all SSD Operation teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:

• Station Ops
• Last Mile team/ FLEX
• Learning
• Finance
• HR
• Loss Prevention

You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.

About the team

The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.

Basic Qualifications

• Experience in program or project management
• Experience working cross functionally with non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in English
• Bachelor's degree

Preferred Qualifications

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.