Content Operations & Governance Specialist

Infoblox; Brasil; Remoto; BRL 140.000 - 200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

PTO

Flexible work options

Learning opportunities

Leadership workshops

Volunteer hours

Descrizione del lavoro

Infoblox is seeking a Content Operations & Governance Specialist to join the Content Strategy team remotely in Brazil. You will design scalable workflows, establish governance standards, and build dashboards to improve content classification, analysis, and decision support while applying sound human judgment.

You will translate business needs into requirements for AI-enabled automations, maintain taxonomies, and ensure governance across internal and external properties.

Competenze

• Minimum five years of related experience with a Bachelor’s degree; or three years with a Master’s degree; or equivalent practical experience
• Proven experience designing, documenting, and scaling operational workflows, intake processes, governance standards
• Experience building dashboards, reports, metrics, or measurement frameworks that translate operational data into practical recommendations
• Experience connecting or improving business systems, integrations, automation, or data flows; familiarity with CMS platforms, Highspot, Microsoft 365, SharePoint, Adobe DAM, Salesforce, marketing automation, or analytics tools is a plus

Mansioni

• Design, document, and scale workflows, intake processes, governance standards, and operating models that support content production and lifecycle management
• Identify manual or repetitive processes and automate them by connecting systems such as website CMS platforms, Highspot, Microsoft 365, SharePoint, Adobe DAM, Salesforce, and marketing automation tools
• Build and maintain dashboards and reporting that track content inventory, freshness, usage, performance, governance adherence, and operational efficiency, and translate findings into clear recommendations
• Translate business needs into requirements, business rules, acceptance criteria, and workflow specifications for AI-enabled automations

Conoscenze

Five years exp

Content operations

Dashboards

AI tools

English proficiency

Formazione

Bachelor's degree

Strumenti

CMS platforms

SharePoint

Salesforce

Adobe DAM

Descrizione del lavoro

At Infoblox, every breakthrough begins with a bold "what if." We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career.

How we empower our people is extraordinary: we’re recognized as a Glassdoor Best Place to Work 2025, Great Place to Work-Certified in five countries, and honored by Cigna as a Healthy Workforce honors for three consecutive years; and what we build is world class: named CybersecAsia’s Best in Critical Infrastructure 2024 — clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what’s next." In a world where you can be anything, Be Infoblox.

Content Operations & Governance Specialist

We have an opportunity for a Content Operations & Governance Specialist to join our Content Strategy team remotely in Brazil, reporting to the Senior Content Strategy Manager. In this pivotal role, you will design scalable workflows, establish practical governance standards, build dashboards and metrics, connect the platforms our teams rely on, and use approved AI tools and automation to reduce manual effort and improve classification, analysis, reporting, and decision support while applying sound human judgment throughout.

Be a Contributor — What You’ll Do

• Design, document, and scale workflows, intake processes, governance standards, and operating models that support content production and lifecycle management
• Identify manual or repetitive processes and automate them by connecting systems such as website CMS platforms, Highspot, Microsoft 365, SharePoint, Adobe DAM, Salesforce, and marketing automation tools
• Build and maintain dashboards and reporting that track content inventory, freshness, usage, performance, governance adherence, and operational efficiency, and translate findings into clear recommendations
• Define and maintain criteria for content refresh, update, archival, retirement, ownership, and review across internal and external properties
• Run recurring inventories and audits across priority platforms, using data and automation to improve coverage, consistency, and accuracy
• Maintain taxonomies, metadata models, naming conventions, inventories, and other governance structures that improve content findability and quality
• Use approved AI tools for classification, tagging, summarization, analysis, gap identification, documentation, and workflow improvement; validate all generated output before use
• Translate business needs into requirements, business rules, acceptance criteria, and workflow specifications for AI-enabled automations
• Define when human review, escalation, remediation, or approval is required, and coordinate human-in-the-loop workflows through closure
• Establish and maintain a measurement framework that defines what to track, which tests to run, and how findings inform operational decisions

Be Prepared — What You Bring

• Minimum five years of related experience with a Bachelor’s degree; or three years with a Master’s degree; or equivalent practical experience in content operations, marketing operations, revenue operations, data and analytics, business systems, program or process management, knowledge management, or a related field
• Proven experience designing, documenting, and scaling operational workflows, intake processes, business rules, governance standards, or cross-functional programs
• Experience building dashboards, reports, metrics, or measurement frameworks that translate operational data into practical recommendations
• Experience connecting or improving business systems, integrations, automation, or data flows; familiarity with website CMS platforms, Highspot, Microsoft 365, SharePoint, Adobe DAM, Salesforce, marketing automation, or analytics tools is a plus
• Experience managing content inventories, audits, lifecycle governance, taxonomies, metadata models, naming systems, quality-assurance processes, or digital asset environments is a plus
• Practical experience using approved AI tools for productivity, classification, summarization, analysis, documentation, automation, or decision support, with the judgment to validate outputs and protect confidential information
• Proven ability to translate business needs into requirements, acceptance criteria, process specifications, and repeatable operating procedures
• Strong analytical, organizational, and problem‑solving skills, with the ability to identify patterns, define meaningful measures, and recommend improvements
• Proven ability to influence without authority, manage competing priorities, communicate clearly, and build effective relationships across functions and regions
• Professional working proficiency in English, written and verbal, with confidence presenting to and aligning with US‑based stakeholders

Be Successful — Your Path

First 90 Days

Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.

Six Months

• Document current-state workflows, systems, data flows, stakeholders, and operating dependencies that support content-related marketing operations
• Establish recurring inventory, audit, governance, and reporting processes across priority platforms
• Launch an initial measurement framework for content inventory, freshness, usage, performance, governance adherence, and operational efficiency
• Identify and prioritize opportunities to reduce manual effort through automation, integrations, and approved AI-assisted workflows
• Document requirements, business rules, acceptance criteria, and human‑review controls for at least one AI‑enabled automation
• Establish practical lifecycle, ownership, taxonomy, metadata, and naming standards in partnership with key stakeholders
• Build trusted working relationships with Content Strategy, Marketing Operations, Web Strategy, Brand Studio, Product and Solutions Marketing, and Corporate Communications
• Convert initial findings into an actionable improvement plan with clear owners, priorities, timelines, and success measures

One Year

• Operate a scalable content operations and governance framework that improves workflow visibility, system connectivity, reporting quality, and cross‑functional execution
• Demonstrate measurable improvements in operational efficiency, data quality, content discoverability, audit coverage, governance adherence, or reporting reliability
• Expand responsible use of AI‑assisted classification, analysis, documentation, reporting, and workflow automation with appropriate human oversight
• Establish repeatable dashboards and measurement practices that help stakeholders prioritize content and operational investments
• Improve lifecycle governance for content‑related assets, including refresh, archival, retirement, ownership, and review processes
• Serve as a trusted operational partner to Content Strategy and cross‑functional marketing teams, identifying opportunities to simplify processes and improve decision quality
• Contribute to the evolution of content operations standards, automation practices, and responsible AI adoption across Corporate Marketing

Belong — Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career‑mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks, plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match

Ready to Be the Difference?

Infoblox is an affirmative action and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.