Configuration Management Analyst 1

IBM Computing; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

IBM Consulting is seeking a Configuration Management professional to enhance the management of configuration items within the CMDB. The role involves ensuring data integrity, collaborating with various teams, and identifying process improvements. Ideal candidates will have experience with CMDB tools and a strong understanding of ITIL practices.

Qualificações

• Practical experience with CMDB tools.
• Knowledge of ITIL frameworks.
• Familiarity with audit and validation processes.

Responsabilidades

• Execute activities related to configuration management.
• Ensure integrity and accuracy of CMDB data.
• Support the development of Configuration Management processes.

Conhecimentos

Data analysis

Communication

Attention to detail

Proactivity

Formação académica

ITIL v4 certification

Ferramentas

ServiceNow

BMC Helix

Power BI

Tableau

Python

Bash

PowerShell

Descrição da oferta de emprego

Introduction

A career in IBM Consulting is built on long-term relationships and close collaboration with clients worldwide.

You will work with visionaries across various industries to enhance the hybrid cloud and AI journey for some of the most innovative and valuable companies globally. Your impact and ability to drive meaningful change are supported by our strategic partner ecosystem and our extensive technology platforms within the IBM portfolio, including Software and Red Hat.

Curiosity and a continuous pursuit of knowledge are fundamental to success at IBM Consulting. You will be encouraged to challenge norms, explore ideas beyond your immediate role, and develop creative solutions that lead to groundbreaking impacts for a diverse client network. Our culture emphasizes evolution and empathy, focusing on long-term career growth and development opportunities in an environment that values your unique skills and experience.

Your role and responsibilities

- Execute activities related to configuration management, including recording, updating, and monitoring configuration items (CIs) in the CMDB.

• Ensure the integrity and accuracy of CMDB data through audits and correction of inconsistencies.
• Participate in the implementation and maintenance of CMDB tools, configuring integrations and reports as needed.
• Support the development and documentation of Configuration Management processes aligned with ITIL best practices.
• Collaborate with Change Management and Service Management teams to ensure process consistency and alignment.
• Produce regular reports on the status and compliance of configuration items.
• Identify process improvements in Configuration Management and propose solutions to enhance efficiency and effectiveness.

Required technical and professional expertise

- Practical experience with CMDB tools such as ServiceNow, BMC Helix, or similar.

• Knowledge of ITIL frameworks (ITIL v4 certification is a plus).
• Familiarity with audit and validation processes for configuration items.
• Skills in data analysis and report generation using BI tools like Power BI or Tableau.
• Basic understanding of automation and scripting for configuration management (Python, Bash, or PowerShell).
• Experience with CMDB integration in hybrid environments (on-premise and cloud).
• Attention to detail and commitment to data quality.
• Good communication skills and ability to collaborate with multidisciplinary teams.
• Proactivity in identifying and resolving configuration-related issues.
• Ability to prioritize tasks and deliver results within deadlines.

Preferred technical and professional experience

- Experience in Configuration Management or related areas.

IBM is committed to fostering a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM also complies with all fair employment practices regarding citizenship and immigration status.