Concierge

Hilton Worldwide, Inc.; São Paulo; Presencial; BRL 25.000 - 45.000; Tempo integral

Resumo da oferta

Join a leading global hospitality company as a Concierge, where you'll be the key point of contact for Guests and VIPs. This role involves providing exceptional service, managing Guest inquiries, and ensuring a welcoming atmosphere. With a commitment to high standards and a passion for hospitality, you'll play a vital role in creating memorable experiences. If you thrive in dynamic environments and enjoy helping others, this position offers a fantastic opportunity to make a difference in the lives of travelers from around the world.

Qualificações

• Positive attitude and excellent communication skills are essential.
• Experience in a hotel environment is advantageous.

Responsabilidades

• Serve as a key point of contact for Guests and respond to enquiries.
• Provide information and booking services for various Guest needs.
• Maintain safety and orderliness in lobby areas.

Conhecimentos

Positive attitude

Good communication skills

Customer service commitment

Knowledge of the local area

Flexibility

Formação académica

Experience in Concierge role

Descrição da oferta de emprego

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Schedule

: Full-time

Brand : Hilton Hotels & Resorts

Job

Job

: Guest Services, Operations, and Front Office