Community Specialist 2

Hyland; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company seeks a Community Specialist 2 in São Paulo, who will manage online community interactions, moderate content, and provide user assistance. The role involves creating engaging educational content, administering forums, and conducting training sessions. Ideal candidates will have strong communication skills, a bachelor's degree, and experience in marketing.

Qualificações

• Bachelor's degree or equivalent experience required.
• Experience in marketing/marketing communications.
• Ability to thrive in a fast-paced environment.

Responsabilidades

• Moderate forums, create blog posts, and provide member assistance.
• Conduct training sessions and create training content.
• Administer site governance and support content creators.

Conhecimentos

Collaboration

Critical Thinking

Problem Solving

Customer Service

Communication

Web Research

Organization

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Overview

The Community Specialist 2 is focused on supporting and informing members of our online communities. This role is responsible for moderation administration and governance.

This position can be hybrid or remote in Sao Paulo

What you will be doing

• Moderate forums and content tagging across the site
• Provide member assistance via the online help forum by answering platform related questions. Recommends training based upon identification of trends.
• Create blog posts about platform tricks, tips, and functionality to educate and engage users. Identifies content and creates a publication schedule for posting
• Provide site administration to support content creators by performing tasks like creating groups, adding content, onboarding new members, and creating reports
• Administer site governance, processes & standards
• Create role-based reference guides that document new and updates features and functionality available in the product
• Actively participate in agile activities, scrum meetings, and discussions regarding product direction, and proactively seek out information about product development to anticipate and prepare for upcoming changes
• Conduct training sessions for customers, partners, and employees
• Create and refine training content based on insight from course conduct, peers, leadership, and professional network
• With guidance, use experience to make informed decisions that improve quality, layout, and overall functionality of the documentation
• Quality check the product and surface any issues

What will make you successful

• Bachelor's degree or equivalent experience
• Experience in marketing/marketing communications
• Microsoft Windows and Office proficient
• Good collaboration skills, applied successfully within team as well as with other areas
• Good critical thinking and problem solving skills
• Good customer service orientation
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Good Web research and analysis skills
• Self-motivated with the ability to manage projects to completion with oversight
• Able to thrive in a fast paced, deadline driven environment
• Demonstrated ability to establish rapport and gain the trust of others
• Highly organized and experienced at successfully multi-tasking
• Keen attention to detail
• Sharp, fast learner with a technology curiosity and aptitude
• Up to 10% travel time required