Client Technologies Analyst

Futureshaper.com; Diadema; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking a dedicated IT Support Specialist to enhance service desk operations and ensure optimal user experiences. This role involves managing incidents and requests while collaborating with diverse teams to maintain IT systems. The ideal candidate will possess strong expertise in operating systems and O365 applications, along with a customer-centric approach. Join a dynamic team committed to solving complex challenges and making a meaningful impact in life sciences and technology. If you are passionate about problem-solving and delivering exceptional service, this opportunity is perfect for you.

Qualificações

• Expertise in OS, O365, network, and server technologies.
• Experience in Tier-1 & 2 service desk support.

Responsabilidades

• Manage service desk incidents and requests for a seamless experience.
• Collaborate with global IT teams for comprehensive support.

Conhecimentos

Service Desk Support

Customer Service Orientation

Root Cause Analysis

Project Management Skills

Fluency in English

Formação académica

ITIL Certification

MCSA Certification

Ferramentas

O365 Applications

Client and Server OS

Network Infrastructure

Descrição da oferta de emprego

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

In this role you will have the opportunity to:

• Manage service desk incidents and requests with a focus on providing a seamless associate experience
• Provision user computing systems and tools to ensure associates have the best resources available
• Maintain IT systems and facilities to support operational efficiency and effectiveness
• Collaborate with global, diverse IT teams to deliver comprehensive support, while working on-site in our office in Diadema-SP
• Focus on complex incident and request management, ensuring timely and effective resolution

The essential requirements of the job include:

• Expertise in OS (Client and Server), O365 applications, network, and server infrastructure and technologies
• Fluency in English (mandatory)
• Experience in Tier-1 & 2 service desk support and PC support with a strong customer service orientation
• Ability to focus on complex incident, problem, and request management, with proficiency in root cause analysis
• Basic project management skills. Experience participating in IT and business-related projects

It would be a plus if you also have:

• Passion for problem-solving and customer service
• Team-oriented mindset with an openness to constructive feedback
• ITIL and/or MCSA certification

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.