Client Success Specialist (Remote)

Deer Designer; São Paulo; Remoto; Confidencial; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonuses

Work anniversary gifts

Career growth opportunities

Flexible time off

Descrizione del lavoro

Deer Designer, a remote-first design subscription service, is looking for a proactive Client Advocate to bridge communication between clients and creative teams. In this role, you will utilize your client-facing experience to ensure clear expectations, optimize service usage, and leverage AI tools for efficient communication. You'll need a strong understanding of design to effectively guide clients while maintaining their vision. Enjoy remote stability, flexible time off, and a culture that values inclusiveness and growth.

Competenze

• 2+ years of experience in Account Management, Project Management, or Client Success.
• Flawless English communication, clear and structured.
• Understanding of design basics including layout and branding.
• Comfortable pushing back on clients and asking for clarity.
• Familiarity with AI tools for workflow enhancement.

Mansioni

• Serve as a strategic consultant to clients for creative direction.
• Push back on unclear briefs and guide clients for better inputs.
• Maintain structured communication with clients.
• Optimize client usage of Deer Designer services over time.
• Use AI to enhance communication and internal processes.

Conoscenze

Client advocacy

Clear communication

Design literacy

AI utilization

Risk management

Strumenti

Figma

Photoshop

Descrizione del lavoro

Deer Designer is a design subscription service for mid-market marketing teams. We provide a dedicated, Creative Director-led design team for a flat monthly fee. With a global, remote-first team, we offer a stable career focused on proactive communication, ownership, and innovative workflows.

Tasks

This is not traditional customer support. You are the vital bridge between our clients and our creative teams. Your mission is to turn vague client goals into razor-sharp creative direction while keeping the production engine moving without friction.

You aren't just a "replier"—you are a consultant who advocates for the client’s vision while having the backbone to challenge them when their input is vague. You will use AI tools to summarize, structure, and refine communication so you can focus on what matters: high-level judgment and driving successful outcomes.

Key Responsibilities:

• Strategic Advocacy: Spot risks early before they become issues and act on them proactively.
• Input Excellence: Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results.
• Structured Communication: Keep all correspondence tight, clear, and useful. No over-explaining—just clarity.
• Service Optimization: Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership.
• AI-Enhanced Workflow: Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency.

Requirements

• 2+ years in a client-facing role (Account Management, Project Management, or Client Success).
• Flawless English: You communicate with precision—structured, direct, and clear.
• Design Literacy: You understand the basics of layout, hierarchy, branding, and UX. You don't need to design, but you must "speak the language."
• The "Backbone": You are comfortable pushing back on clients and asking the hard questions required to get the job done right.
• AI-Proactive: You already use AI to structure your thinking, identify risks, and improve your output quality.
• Agency Experience: (Big Plus) Familiarity with creative services, design agencies, or subscription-based business models.
• Technical Comfort: Familiarity with tools like Figma or Photoshop (for review purposes) and async-friendly workflows.
• Ownership Mindset: You focus on outcomes, not just activity. You fix gaps rather than blaming them.

Benefits

• Stability: Long-term, permanent remote contract
• Time Off: 15 PTO days + 10 unpaid days + 2 sick days (after 6 months tenure).
• Perks: Performance bonuses, work anniversary gifts, and dedicated career growth.
• Culture: A diverse, inclusive team that values results over micromanagement and celebrates milestones together.