Client Success Specialist (Remote)

Deer Designer Ltd.; Brasil; Remote; BRL 305,000 - 458,000; Full time

Benefits offered by this job

Performance bonuses

Work anniversary gifts

Dedicated career growth

Job summary

Deer Designer is a design subscription service for mid-market marketing teams, offering a dedicated, Creative Director-led design team for a flat monthly fee with a remote-first global crew.

You will be a client-success consultant translating vague goals into sharp creative direction, while keeping production moving and leveraging AI tools to summarize and structure communication for high-level outcomes.

Qualifications

• 2+ years in a client-facing role.
• Flawless English: precise, direct, and clear.
• Design literacy: understand layout, branding, and UX.
• Backbone to push back on clients and ask hard questions.
• AI-proactive: use AI to structure thinking and improve output quality.
• Agency experience in creative services or subscription models is a plus.
• Familiarity with Figma or Photoshop for review purposes.
• Ownership mindset: focus on outcomes and fix gaps.

Responsibilities

• Strategic advocacy: spot risks early and act on them.
• Input excellence: push back on vague briefs and guide clients to better inputs.
• Structured communication: keep correspondence tight, clear, and useful.
• Service optimization: move from reactive support to proactive partnership.
• AI-enhanced workflow: use AI to draft, structure, and refine communications.

Skills

Client-facing

English fluency

Design literacy

Ownership mindset

AI usage

Assertiveness

Agency experience

Communication clarity

Tools

Figma

Photoshop

Job description

Deer Designer is a design subscription service for mid-market marketing teams. We provide a dedicated, Creative Director-led design team for a flat monthly fee. With a global, remote-first team, we offer a stable career focused on proactive communication, ownership, and innovative workflows.

Tasks

This is not traditional customer support. You are the vital bridge between our clients and our creative teams. Your mission is to turn vague client goals into razor-sharp creative direction while keeping the production engine moving without friction.

You aren't just a "replier"—you are a consultant who advocates for the client’s vision while having the backbone to challenge them when their input is vague. You will use AI tools to summarize, structure, and refine communication so you can focus on what matters: high-level judgment and driving successful outcomes.

Key Responsibilities:

• Strategic Advocacy: Spot risks early before they become issues and act on them proactively.
• Input Excellence: Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results.
• Structured Communication: Keep all correspondence tight, clear, and useful. No over-explaining—just clarity.
• Service Optimization: Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership.
• AI-Enhanced Workflow: Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency.

Requirements

• 2+ years in a client-facing role (Account Management, Project Management, or Client Success).
• Flawless English: You communicate with precision—structured, direct, and clear.
• Design Literacy: You understand the basics of layout, hierarchy, branding, and UX. You don't need to design, but you must "speak the language."
• The "Backbone": You are comfortable pushing back on clients and asking the hard questions required to get the job done right.
• AI-Proactive: You already use AI to structure your thinking, identify risks, and improve your output quality.
• Agency Experience: (Big Plus) Familiarity with creative services, design agencies, or subscription-based business models.
• Technical Comfort: Familiarity with tools like Figma or Photoshop (for review purposes) and async-friendly workflows.
• Ownership Mindset: You focus on outcomes, not just activity. You fix gaps rather than blaming them.
• Perks: Performance bonuses, work anniversary gifts, and dedicated career growth.
• Culture: A diverse, inclusive team that values results over micromanagement and celebrates milestones together.