Client Success Specialist (Remote)

Deer Designer; Brasil; Teletrabalho; BRL 70 000 - 110 000; Tempo integral

Resumo da oferta

Deer Designer offers design as a monthly subscription for mid-market marketing teams, led by a Creative Director. You will be the bridge between clients and the company, turning goals into clear direction and maintaining momentum.

As the Client Success/Account Management lead, you’ll use AI and internal tools to improve clarity, manage multiple clients, and drive outcomes. Strong English and design sense are essential.

Qualificações

• 2+ years in client-facing roles (CS, account management, project management, or similar).
• Excellent written and spoken English; clear, structured, direct.
• Understands basic design principles (layout, hierarchy, branding, UX basics).
• Comfortable pushing back on clients when needed.
• Can manage multiple clients and priorities while staying clear.
• Ownership mindset and proactive use of AI to improve output.

Responsabilidades

• Spot risks early and act on them.
• Push back on vague input and guide clients to better outcomes.
• Keep communication tight, structured, and useful.
• Improve how clients use the service over time (beyond requests).
• Use AI tools to draft, structure, and refine communication and workflows.

Conhecimentos

Client-facing experience

English communication

Design principles

Push back on clients

Multitasking

Ownership mindset

AI tooling

Ferramentas

Figma

Photoshop

Descrição da oferta de emprego

Deer Designer is a design subscription for mid-market marketing teams - a dedicated Creative Director-led design team for a flat monthly fee.

This is not traditional customer support. You are the bridge between clients and the company, responsible for turning client goals into clear direction and keeping things moving without friction. You'll be the client's advocate, but also expected to challenge clients and improve how they work with us.

You’ll also use AI and internal tools to improve clarity and decision‑making. AI is part of the workflow here (used for drafting, summarizing, and structuring), so you can focus on judgment, prioritization, and driving outcomes.

What you’ll be responsible for

• Spotting risks early before they become an issue, and acting on them
• Pushing back on vague or low-quality input and guiding clients to better outcomes
• Keeping communication tight, structured, and useful
• Improving how clients use the service over time (not just reacting to support requests)
• Using AI tools to draft, structure, and refine communication and workflows

Must-haves

• 2+ years in client-facing roles (CS, account management, project management, or similar)
• Strong written and spoken communication in English: clear, structured, direct
• Understands basic design principles (layout, hierarchy, branding, UX basics)
• Comfortable pushing back on clients when needed
• Can manage multiple clients and priorities without losing clarity
• Ownership mindset
• Comfortable using AI tools to improve output quality

Strong preference for

• Experience working with designers or creative teams
• Experience in agencies, creative services, or subscription-based businesses
• Familiarity with tools like Figma, Photoshop, or similar (no need to design)
• Has improved processes, not just followed them
• Comfortable working async with distributed teams
• Uses AI proactively to structure thinking, identify risks, and improve communication

Red Flags

• Treats the role as ticket handling or "just replying to clients"
• Avoids pushing back or asking hard questions
• Over-explains but lacks clarity
• Focuses on activity instead of outcomes
• Blames everyone instead of fixing the gap
• Needs constant direction to move things forward
• Doesn't understand the difference between feedback and preference