Client Services Analyst Senior

FIS; Campinas; Presencial; BRL 90 000 - 150 000; Tempo integral

Resumo da oferta

FIS in Campinas, Brazil is seeking an experienced Client Services Specialist to provide strategic guidance and leadership for moderately complex inquiries. You will serve as the primary client contact to resolve issues and define problems for action.

You will continue knowledge transfer, participate in cross-functional calls, and analyze client-initiated changes, ensuring effective resolutions and clear client communication.

Qualificações

• Bachelor's degree in Information Technology or related field is required.
• Experience consulting with clients to meet business needs and solve issues.
• Ability to understand and communicate technical changes in easy-to-understand business terms.
• Advanced English level for speaking, listening and writing.

Responsabilidades

• Acts as a top-level specialist in Client Services, providing strategic guidance and leadership for moderately complex client inquiries.
• Becomes the primary client contact to resolve issues or define problems for action.
• Continuously transfers knowledge for resolving client issues in accordance with the Issue Resolution Methodology.
• Participates in calls with technical, account management, vendors and/or the client when necessary and updates issue tracking systems.
• Analyzes and evaluates client-initiated changes through client consultation and internal research.

Conhecimentos

Client consulting

Technical communication

Advanced English

Formação académica

Bachelor's degree in Information Technology or related field

Descrição da oferta de emprego

Type Of Hire
Experienced (relevant combo of work and education)

Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

What Part Will You Play?

• Acts as a top-level specialist in Client Services, providing strategic guidance and leadership to ensure proper treatment of moderately complex client inquiries
• To be assigned as contact with the client to either resolve client’s issue or propose definition of client’s problem for subsequent action
• Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client
• Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed
• Begins to analyze and evaluate client-initiated changes, including options maintenance requests, through client consultation about best practices and internal research

Minimum Qualifications

• Bachelor's degree in Information Technology or related field
• Previous experience consulting with clients to meet business needs and in technical interactions to solve issues and analyze requests
• Ability to understand and communicate technical changes in easy-to-understand business terms
• Advanced English level for speaking, listening and writing

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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.