Client Services Analyst Senior

FIS; Brasil; Presencial; BRL 60.000 - 90.000; Jornada completa

Descripción de la vacante

FIS is seeking a top-level Client Services specialist to provide strategic guidance and lead moderately complex client inquiries, ensuring effective resolution and value realization.

You will act as primary client contact, define problems, transfer knowledge, and collaborate with technical and account teams to drive action and clear communication. The role emphasizes translating technical changes into business terms and maintaining proactive client engagement across calls and status updates.

Formación

• Bachelor’s degree in Information Technology or related field.
• Experience consulting with clients to meet business needs and solving issues through technical interactions.
• Ability to translate complex technical changes into business terms.
• Advanced English for speaking, listening and writing.

Responsabilidades

• Provide strategic guidance to resolve moderately complex client inquiries.
• Serve as client contact to define problems and resolve issues.
• Transfer knowledge to resolve client and multi-client issues following the methodology.
• Participate in calls with technical teams, account management, vendors, and clients as needed.
• Analyze client-initiated changes and discuss best practices with clients.

Conocimientos

Client consulting

Technical communication

English proficiency

Educación

Bachelor's degree in Information Technology or related field

Descripción del empleo

What Part Will You Play?

• Acts as a top-level specialist in Client Services, providing strategic guidance and leadership to ensure proper treatment of moderately complex client inquiries.
• To be assigned as contact with the client to either resolve client’s issue or propose definition of client’s problem for subsequent action.
• Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client.
• Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
• Begins to analyze and evaluate client-initiated changes, including options maintenance requests, through client consultation about best practices and internal research.

Minimum Qualifications

• Bachelor’s degree in Information Technology or related field.
• Previous experience consulting with clients to meet business needs and in technical interactions to solve issues and analyze requests.
• Ability to understand and communicate technical changes in easy-to-understand business terms.
• Advanced English level for speaking, listening and writing.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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