Client Advisor

Richemont; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading luxury brand is seeking a Client Advisor to deliver exceptional customer experiences and achieve sales objectives. The ideal candidate will uphold the boutique's image, build client loyalty, and master various sales techniques. The role requires experience in retail, preferably in luxury or hospitality, and offers an opportunity to grow within a prestigious company.

Qualificações

• 2-5 years experience as a client advisor in retail or service industries.
• Experience in luxury and/or hospitality is a plus.
• Intermediate English level is required.

Responsabilidades

• Meet individual and boutique targets for sales.
• Cultivate strong client relationships and develop client loyalty.
• Ensure compliance with all brand policies and procedures.

Conhecimentos

Customer Service

Multi-tasking

Change Management

Risk Analysis

Relationship Building

Formação académica

Bachelor’s degree or equivalent

Ferramentas

MS Office

Descrição da oferta de emprego

The Client Advisor’s mission is to provide an exceptional customer experience and to achieve the sales objectives of the Maison. Act as a Maison Ambassador and uphold boutique image standards. Proactively learn, develop and share knowledge with the team. Identify and execute client development plans with a long-term perspective. Operate according to Cartier standards and champion new services and tools.

KEY RESPONSABILITIES

SALES ACHIEVEMENTS

• Meet individual and boutique targets, both quantitative and qualitative
• Ensure a unique and exceptional customer experience
• Master the selling ceremony
• Adapt accordingly to client needs and motivation
• Transmit the passion and values of the Maison

CLIENT RELATIONSHIP & PORTFOLIO DEVELOPMENT

• Cultivate strong client relationships and develop client loyalty
• Execute targeted CRM actions
• Master use of Clientelling tools
• Attend client events and act as an Ambassador of the Maison
• Know & connect with specific communities to expand client portfolio

BOUTIQUE OPERATIONS & COMPLIANCE

• Respect all brand and boutique policies and procedures
• Support the set up and break down at opening and closing of the Boutique
• Participate in the implementation of Visual Merchandising guidelines
• Assist with special projects when requested
• Participate in inventories and undertake administrative tasks and stock room related tasks when required
• Master tools related to specific services (functional check, engraving, etc)
• Ensure proper customer records, security, and handling of cash in compliance with company processes and procedures.

PROFILE

EDUCATION:
• Bachelor’s degree or equivalent.

REQUIRED EXPERIENCE:
• Experience working as a client advisor in retail or other service industries. (2-5 years).
• Experience in luxury and/or hospitality is a plus.

TECHNICAL COMPETENCIES AND PERSONAL SKILLS:
• Exceptional ability to drive through change and initiatives to achieve company goals.
• Strong multi-tasking ability to handle various competing priorities and demands simultaneously.
• Strong ability to analyze risks, pre-empt customer needs, and work proactively, efficiently, and effectively.
• Strong ability to attend customers politely and respectfully, and to offer service that exceeds their expectations.
• Must be available to work retail hours (including weekends), as needed.

SKILLS / ABILITIES:
• Intermediate English level.
• Proficient knowledge of MS Office.
• Knowledgeable about watchmaking and jewelry techniques is a plus.

About the company

Built for the long term, Richemont nurtures the distinctive craftsmanship, innovative spirit and creative inspiration of its Maisons and businesses.

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