Chatbot Associate

SmartRecruiters, Inc.; São Paulo; Presencial; BRL 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits

Professional growth opportunities

Diversity & inclusion

Competitive compensation

Resumo da oferta

Playtech is seeking a reliable ChatBot Associate for its new Brazilian office to design and maintain AI chatbots for sales and customer service, with a focus on clear communication and collaboration.

You will work with UX, BI, and CX teams, ensure quality, monitor feedback, and help customers with bot-related issues while growing your expertise in the iGaming space.

Qualificações

• Fluency in English and Portuguese.
• Solid background in Customer Support.
• Ability to develop or implement training programs for AI chatbot products.
• Collaborate with cross-functional teams like UX, BI, and CX to shape and prioritize product features.
• Understand QA and compliance standards for chatbots.
• Think analytically using customer feedback and market trends.
• Strong technical support skills guiding customers through issues.
• Experience with AI chatbots, especially in sales or customer service.
• Experience in the iGaming industry.

Responsabilidades

• Develop and maintain AI chatbots with content to support sales or customer service.
• Collaborate with UX, BI, and CX teams to prioritize requirements.
• Ensure bot quality, seamless conversation flows, and good user experience.
• Monitor and analyze customer feedback and market trends for improvements.
• Develop and implement training programs for the AI chatbot product.
• Keep AI chatbot documentation and knowledge base up-to-date.
• Stay updated with industry best practices to improve product capabilities.
• Provide technical support to customers and help resolve bot issues.

Conhecimentos

Bilingual English/Portuguese

Customer support

Training program development

Cross-functional collaboration

Quality assurance

Analytical thinking

Technical support

Data analysis

AI chatbot experience

iGaming industry experience

Descrição da oferta de emprego

Аbout Playtech
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging, and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Job Description

Ready to level up your career?

Playtechis looking for a reliable and systematic ChatBot Associateand excellent communication and collaboration skills.

Your influential mission. You will...

• Develop and maintain with proper content AI chatbots that can provide efficient and effective sales or customer service.
• Collaborate with stakeholders and cross-functional teams, such as UX, BI, and/or CX teams, to understand and prioritize requirements and features.
• Ensure that the bot meets quality and usability standards, that its conversation flows seamlessly, and that it delivers satisfactory customer experience.
• Continuously monitor and analyze customer feedback and market trends to identify opportunities for bot improvement.
• Develop and implement training programs to support the use of the AI chatbot product.
• Ensure that the AI chatbot documentation and knowledge base are up-to-date and easily accessible to customers and support teams.
• Stay up-to-date with industry best practices and trends to continuously improve product capabilities and user experience.
• Provide technical support to customers and assist in resolving any issues related to the bot.

Qualifications

Components for success. You...

• Possess writing and speakingfluency in English and Portuguese.
• Bring a solid background in the Customer Support field.
• Can develop or implement training programs to help teams or customers get the most out of AI chatbot products.
• Know how to collaborate effectively with cross-functional teams like UX, BI, and CX to shape and prioritize product features.
• Understand quality assurance and compliance standards, and you’re confident in ensuring the chatbot meets them.
• Think analytically - you’re always looking at customer feedback and market trends to spot opportunities for improvement.
• Have strong technical support skills and can guide customers through any issues they face.
• Are comfortable diving into customer data to uncover patterns and insights that can drive product enhancements.
• Having hands-on experience working with AI chatbots, especially in sales or customer service support.
• Having experience in the iGaming industry.

Additional Information

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

Join our team at Playtech's new Brazilian office of Playtech Managed Services (PTMS), where we work together to support and enhance our live products and services. Be part of a global, dynamic, and innovative team that values collaboration, continuous learning, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.