Campaign Operations Specialist

WebEngage; Brasil; Presencial; BRL 90 000 - 120 000; Tempo integral

Resumo da oferta

WebEngage is seeking a Campaign Operations Specialist in Brazil to execute and manage marketing campaigns for the LATAM region. You will coordinate with HQ Campaign Operations, Data Analytics, and the broader account team, ensuring campaigns run smoothly across email, push, SMS, and in-app channels.

Use of CDP/MarTech stacks and collaboration with regional agencies for localization, with Portuguese/Spanish translation support as needed. This role requires working during local business hours.

Qualificações

• Professional working proficiency in English; Spanish and/or Portuguese.
• Strong attention to detail for campaign QA and deployment accuracy.
• Experience supporting multi-country, multi-cultural enterprise clients.
• Comfortable working across time zones and coordinating with a distributed team.
• Based in Brazil.

Responsabilidades

• Work with LATAM customer and regional stakeholders to understand requirements before execution.
• Own end-to-end campaign execution for the LAC region during local business hours, ensuring SLAs and quality standards are met.
• Lead coordination on post-onboarding engagement with the account, liaising with Account Management, Implementation, and Technical Support as needed.
• Build, QA, and deploy multi-channel marketing campaigns (email, push, SMS, in-app) within the account's CDP/MarTech platform(s).
• Translate customer requirements into detailed campaign specifications, feeding back into global templates where relevant.
• Troubleshoot campaign issues, elevate platform or data concerns, and maintain documentation of processes and campaign specs.

Conhecimentos

English proficiency

Portuguese/Spanish

Attention to detail

Ferramentas

CDP platform

MarTech platform

Campaign management tools

Descrição da oferta de emprego

About Us:

WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact.

Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond.

WebEngage powers intelligent, real-time engagement across the entire customer lifecycle.

• We are built for scale.
• We are built for complexity.
• We are built for outcomes.

At our core, WebEngage is a full-stack retention operating system that combines:

• A powerful Customer Data Platform (CDP)
• Real-time behavioral segmentation and intelligence
• Omnichannel journey orchestration
• AI-driven personalization and recommendations
• Deep analytics, experimentation, and revenue attribution
• WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement.

Role Overview:

The Campaign Operations Specialist will work closely with the LATAM customer and regional stakeholders to execute and manage marketing campaign builds, QA, and deployment for the LAC region — acting as the local point of coordination between the customer, HQ Campaign Operations, Data Analytics, and the broader account team.

Key Responsibilities:

• Work closely with the LATAM customer, including discovery calls and campaign/product walkthroughs, to understand requirements before execution
• Own end-to-end campaign execution for the LAC region during local business hours, ensuring SLAs and quality standards are met
• Lead coordination on post-onboarding engagement with the account, liaising with Account Management, Implementation,and Technical Support as needed
• Build, QA, and deploy multi-channel marketing campaigns (email, push, SMS, in-app, etc.) within the account's CDP/MarTech platform(s)
• Support smooth handoffs for the customer through different lifecycle phases (onboarding to steady-state operations to support)
• Develop and maintain relationships with key regional Marketing Agencies where campaign or localization support is needed
• Handle local administrative and localization needs — e.g., translating contracts, presentations, and campaign/promotional assets into Portuguese/Spanish
• Translate customer requirements into detailed campaign specifications, feeding back into global product/campaign templates where relevant
• Troubleshoot campaign issues, elevate platform or data concerns, and maintain documentation of processes and campaign specs
• Liaise with regional stakeholders in Spanish and/or Portuguese, and with global stakeholders in English

Experience & Skills

• Prior hands-on experience with a CDP and/or MarTech platform (e.g., customer data platforms, marketing automation, or campaign management tools)
• Experience supporting multi-country, multi-cultural enterprise clients (agency, partner, or in-house)
• Comfortable working across time zones and coordinating with a distributed team
• Strong attention to detail for campaign QA and deployment accuracy
• Professional working proficiency in English; Spanish and/or Portuguese
• Based in Brazil

Nice to Have

• Experience specifically on enterprise CDP/MarTech stacks used by large financial services or B2C clients
• Prior experience in a dedicated, client-facing account role supporting a single large enterprise customer