Business System Support Analyst 12X36

Transaction Network Services (TNS); João Pessoa; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Transaction Network Services (TNS) is seeking an EBS Support Analyst to manage critical incident tickets and provide technical support for various back-office applications. Ideal candidates will possess strong communication skills, experience with Salesforce or Workday, and a proactive attitude towards user support. This position offers the opportunity for personal growth and professional development within a thriving tech environment, supported by a collaborative team.

Serviços

Health insurance

Dental plan

Referral award

Meal ticket

Birthday day off

LinkedIn Learning

Life insurance

Gympass

Employee Assistance Program

Qualificações

• Strong communication and English skills (verbal and written).
• Interest in back-office applications.
• Ability to work collegially and solve problems independently.

Responsabilidades

• Provide technical support to internal TNS users and troubleshoot problems.
• Communicate with TNS end-users and Level-2 support personnel.
• Create and update internal documentation including knowledge articles.

Conhecimentos

Communication

Problem Solving

Teamwork

English

Formação académica

Bachelor’s/Postgraduate degree

Ferramentas

Salesforce

Workday

Remedy

Descrição da oferta de emprego

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The Enterprise Business System (EBS) team provides development, maintenance, and support services for the TNS Back-Office Application environment which includes Salesforce, Workday, Remedy, and various Billing applications among others. The EBS Support Analyst is responsible for managing the queue of Critical Incident and Problem tickets during a 12/36 shift, providing technical support and assistance where knowledgeable, and reaching out to key EBS contacts as needed for assistance. While in this role, Support Analysts will be trained in key applications including Salesforce and Workday to help advance their careers within TNS.

Responsibilities

Job Responsibilities

• Utilizing existing documentation in an internal knowledge base, provide technical support to internal TNS users by researching and answering questions and troubleshooting problems
• Communicating with TNS end-users and Level-2 support personnel via chat and phone
• Communicating issues to senior staff as needed
• Creating / updating internal documentation including knowledge articles and user guides
• Participating in QA Testing on multiple platforms
  
  

Experience & Education Required

• Strong communication skills
• Strong English language skills (verbal and written)
• Interest in developing skills in back office applications
• Proven ability to work collegially with stakeholders and team members
• Ability to solve problems independently while also knowing when to escalate/seek guidance
• A high-level understanding of business applications such as CRM, ERP, Billing, and/or Operational Support Systems
  
  

Technical Qualifications

Experience & Education Preferred

• Bachelor’s/Postgraduate degree, or professional qualification
• Experience with Salesforce, Workday, or Remedy applications
• Prior work experience in Accounting, Billing, Human Resources, and/or Operations
  
  

Other Considerations

• A proactive attitude to user support and teamwork
• A desire to implement scalable, best practice solutions
  
  

Qualifications

Benefits

• Health insurance;
• Dental plan;
• Referral award;
• Meal ticket;
• Birthday day off;
• LinkedIn Learning;
• Life insurance;
• Gympass
• EAP (Employee Assistance Program.)
  
  

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.