Business Service Mananger

Keeta; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in the retail sector is seeking a Business Services Manager in São Paulo. This role involves managing work orders, ensuring efficient service delivery, and supporting continuous improvement initiatives in business processes. The ideal candidate has strong organizational skills, attention to detail, and experience in service coordination.

Qualificações

• 2+ years in business operations, service coordination, or work order processing.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.

Responsabilidades

• Receive, log, and process incoming work order requests.
• Review work order details and assign to technicians or teams.
• Generate reports on open, pending, and completed work orders.

Conhecimentos

Organizational skills

Attention to detail

Verbal communication

Written communication

Multitasking

Problem-solving

Descrição da oferta de emprego

Direct message the job poster from Keeta

1. Receive, log, and process incoming work order requests using the company’s work order management system.

2. Review work order details for completeness and accuracy; assign to appropriate technicians, teams, or vendors.

3. Update and close work orders upon completion; maintain accurate records of labour, materials, and status changes.

4. Generate reports on open, pending, and completed work orders for management review.

5. Identify and escalate issues that may impact service delivery or operational efficiency.

6. Support continuous improvement initiatives to optimize work order and business service processes.

7. Identify business needs, create and deliver training materials, complete online and offline training, identify training results and optimize training efficiency.

Job Requirements:

1. 2+ years of experience in business operations, service coordination, or work order processing.

2. Strong organizational and multitasking skills with high attention to detail.

3. Fast learner, excellent written and verbal communication skills.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Retail

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