Business Development Representative

DiDi Chuxing; Curitiba; Hybrid; BRL 90,000 - 180,000; Full time

Job summary

DiDi Chuxing in Brazil seeks a results-driven sales-focused professional to expand our local catering and retail partnerships. You will identify prospects, demo SaaS solutions, negotiate terms, and close contracts while coordinating with product and customer teams.

Based in Curitiba region, the role requires Portuguese fluency and resilience in a fast-growing market; some travel within Brazil may be required.

Responsibilities

• 1. Customer Development: Focus on Brazil's local catering formats (fine dining, fast food, coffee, baking, etc.). Explore potential customer resources through market research, referrals, cold calls and visits, exhibitions and channel cooperation, and build a complete customer information database.
• 2. Sales Conversion: Interact with customers to identify needs in core scenarios including food delivery order management, in-store cash register management, member marketing, supply chain collaboration, rider order management and data reports; demonstrate SaaS products, negotiate and finalize contracts.
• 3. Customer Maintenance: Establish and maintain long-term relationships with core customers, follow up regularly, address inquiries and product suggestions, coordinate internal resources to improve satisfaction, retention and upsell.
• 4. Market Insight: Research Brazil’s local catering and retail trends; collect competitor data on products, pricing and marketing; prepare market analysis reports to support product iterations and sales strategy.
• 5. Data Management: Update customer visit records, sales data and signed documents in the CRM with accuracy and timeliness.
• 6. Team Collaboration: Strive to hit regional sales targets, participate in training and share sessions, help develop sales methodologies for the Brazilian market.

Job description

#LI-Hybrid

About the team/role

In this role, you'll be...

1.Customer DevelopmentFocus on Brazil's local catering formats (fine dining, fast food, coffee, baking, etc.). Explore potential customer resources through diversified methods such as market research, personal referrals, cold calls and visits, industry exhibitions and channel cooperation, and establish and improve a complete customer information database.

2.Sales ConversionCommunicate in depth with customers to accurately identify their needs in core scenarios including food delivery order management, in-store cash register management, member marketing, supply chain collaboration, rider order management and data reports. Combine the advantages of the company's SaaS products and be fully responsible for product demonstration, business negotiation and contract finalization throughout the process.

3.Customer MaintenanceEstablish and maintain long-term cooperative relationships with core customers, conduct regular customer follow-ups, and respond promptly to customer inquiries, complaints and product optimization suggestions. Coordinate internal resources to solve customer problems efficiently, and improve customer satisfaction, retention rate as well as repurchase and upsell rates.

4.Market InsightConduct in-depth research on the development trends of Brazil's local catering and retail industries, systematically collect dynamic information of competitors such as product details, pricing strategies and marketing activities. Compile professional market analysis reports and share them with the company to provide data support for product iteration and sales strategy optimization.

5.Data ManagementStrictly follow the company's management norms to file and update customer visit records, sales data, signed documents and other materials in real time, ensuring the accuracy, completeness and timeliness of data in the CRM system.

6.Team CollaborationStrive to achieve regional sales targets, actively participate in team sales training and experience sharing sessions. Assist the team in building a sales methodology adapted to the Brazilian market and contribute to the overall performance improvement of the team.

We're eager to be in touch because you have...

1.Educational BackgroundBachelor's degree or above; outstanding candidates with college degrees will be considered on a case-by-case basis. No major restrictions, and Portuguese-related majors are preferred.

2.Language ProficiencyFluent in Portuguese listening, speaking, reading and writing, capable of independently completing the full-process business communication with local Brazilian customers; basic English communication skills are a plus.

3.Work ExperienceFresh graduates are welcome to apply; candidates with experience in To B SaaS product sales or catering/retail merchant development (e.g., POS system, catering management software, local life service platform BD) are preferred. For those familiar with Brazil's local business environment and with catering/retail merchant resources, the experience requirements may be appropriately relaxed.

4.Goal-Oriented & Pressure ResistanceStrong goal orientation, excellent self-motivation and pressure resistance, courage to break through sales targets, and ability to adapt to the performance assessment rhythm of the sales position.

5.Learning AbilityStrong fast learning ability, capable of efficiently mastering SaaS product knowledge and catering industry trends, and iterating personal professional capabilities according to market changes.

6.Other Requirements：Good team spirit, ability to adapt to short-term business trips in Brazil, and willingness to deeply cultivate the Brazilian market for a long time and expand local business with the company.

You'll love working at DiDi because...

• We create user value
• We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
• We are data-driven
• We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• Win-win Collaboration
• Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity
• Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• Growth
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• Diversity and Inclusion
• Diversity is one of our biggest strengths. We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
• We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

Diversity & Inclusion

• Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
• We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
• We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).