Business Analyst – E-commerce

Jobtailor; São Paulo; Presencial; BRL 60 000 - 110 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil, seeks an e-commerce professional to monitor product availability and manage direct Full Commerce client relationships. You will oversee orders, payments, delivery, and customer satisfaction while checking storefront usability and link integrity.

Responsibilities include defining pricing strategies, creating campaigns, and monitoring KPIs such as traffic, conversion, AOV, and ROI.

Qualificações

• Experience with e-commerce platforms and direct client management.
• Strong Excel skills to analyze data and present insights.
• Ability to interpret performance reports and present findings.
• Familiarity with analytics and digital marketing tools (Google Analytics).
• Knowledge of ABC analysis and inventory concepts.

Responsabilidades

• Monitor and maintain availability of the active product mix.
• Manage direct relationships with Full Commerce clients.
• Monitor incoming orders, payment status, delivery, and customer satisfaction.
• Check usability of storefronts, menus, and links.
• Create/propose/manage campaigns, actions, and promotions.
• Monitor KPIs such as traffic, conversion rate, average order value (AOV), and ROI.
• Generate performance analysis reports for the stores.
• Collaborate with logistics, customer service, and technology teams.
• Manage sales on B2C channels and marketplaces.
• Maintain relationships with internal departments.

Conhecimentos

E-commerce experience

Data interpretation

Performance reporting

Digital marketing familiarity

Formação académica

Bachelor's degree in Business Administration, Marketing, Advertising, or related fields

Ferramentas

Excel

Google Analytics

ABC analysis

Descrição da oferta de emprego

Responsibilities

• Monitor and maintain availability of the active product mix
• Manage direct relationships with Full Commerce clients
• Monitor incoming orders, payment status, delivery, and customer satisfaction
• Check usability of storefronts, menus, and links
• Perform competitive analysis to define competitive pricing strategies
• Create/propose/manage campaigns, actions, and promotions
• Monitor KPIs such as traffic, conversion rate, average order value (AOV), and ROI
• Generate performance analysis reports for the stores
• Collaborate with logistics, customer service, and technology teams
• Manage sales on B2C channels and marketplaces
• Maintain relationships with internal departments

Requirements

• Experience with e-commerce platforms
• Proficient in Microsoft Office/Excel (intermediate to advanced level)
• Ability to interpret and present performance reports
• Familiarity with analytics and digital marketing tools, including Google Analytics
• Knowledge of ABC analysis
• Bachelor's degree in Business Administration, Marketing, Advertising, or related fields
• Experience in the digital market
• Proven experience in e-commerce