Brazil. - AI Platform Administrator

TEEM; Brasil; Remote; BRL 100,000 - 156,000; Full time

Job summary

TEEM is seeking its first platform administrator for Team Member Claude. You will own the platform day to day, monitor health for about 1,000 active team members, and ensure configurations reflect leadership decisions.

You will document processes, maintain projects and skills, and collaborate with developers to implement automation while keeping communications clear for non-technical stakeholders.

Qualifications

• Technical literacy to partner with developers and document automation clearly.
• Background in systems administration, project management, or platform administration.
• Customer-service instincts; enforce processes with real people, not dashboards.
• Strong attention to detail at high volume across many accounts.
• Excellent documentation habits; write down how something works to avoid knowledge silos.

Responsibilities

• Own the platform day to day and monitor health across ~1,000 active members.
• Maintain projects and skills; implement light updates as needed.
• Document system configurations and ensure alignment with leadership decisions.
• Coordinate with product team on automation and communicate requirements clearly.
• Audit usage to ensure team members stay within their assigned roles.
• Enforce corrections directly when issues are found.
• Keep training content in Teem University up to date with platform changes.

Skills

Systems administration

Project management

Platform administration

Documentation

Customer service

Tools

Claude platform

Job description

Teem places virtual assistant team members into healthcare practices, and provides the tool, training, and configuration to enable them to fulfill the requirements of their job more efficiently. This role owns that platform, called Team Member Claude, and ensures the system stays configured well, while building additional skills and projects to provide deeper enablement and support for the team members.

This is the first hire on our team of its kind. You will need to be comfortable with building a system and maintaining the necessary components, while the structure of AI continues to evolve very quickly.

What you'll do

• Own the platform day to day. Monitor the platform's health and usage across ~1,000 active team members.
• Maintain the platform's projects and skills. Build light updates to them as needed when leadership identifies a new outcome to support. This is a supporting part of the role, not the core of it. Most of the day-to-day is administration and enforcement.
• Partner with the product team on automation. You'll work with the developers who can build what's needed, but you will deliver the details and message of what is needed, then document it clearly enough that anyone else could follow it.
• Keep configuration in sync with leadership decisions. When leadership approves a new provision or update, you make sure the system's actual configuration reflects it, every time.
• Audit usage against role scope. Check that team members are using the platform within the bounds of their assigned role, not outside it.
• Enforce corrections. When you find a team member using the platform outside their scope, you have the authority to correct it directly, not just flag it and wait.
• Document the system as it actually runs. Since this is a first version, expect gaps between what's documented and what's real. Closing those gaps is core to the job, not a side task.
• Keep AI training content current. When something changes in the platform or in how it should be used, make sure the relevant Teem University course reflects it.

What we need

• Technically literate enough to be a credible partner to developers, while having good customer service skills. You can ask the right questions about how an automation works and document the answer accurately, without needing to write the code yourself, and then relay the core message back to the group.
• Background in systems administration, project management, or platform administration, with enough comfort in Claude specifically to make small updates to existing projects and skills when needed.
• Customer-service instincts. This person enforces process with real people, not a dashboard, and needs to deliver a correction directly without damaging the relationship.
• A sharp eye for detail at volume. This person needs to catch what's wrong across a thousand accounts, not just the obvious cases.
• Strong documentation habits. You have the instinct to write down how something works so it doesn't live only in one person's head.
• Comfortable being first. No existing team or process to lean on for this specific function.

Nice to have: experience in healthcare administration, or administering a remote-work platform for a healthcare-adjacent team.

What success looks like after 90 days

• You understand and have documented the workflows between our backend systems and the platform, including the automations and setup of connected systems.
• You have strong working relationships with our customer success team and the business operations team, and understand the unique roles within our business.
• You have audited and updated the relevant training courses and critical documentation to reflect changes to the AI that affect team members and their workflows.