Bilingual Virtual Administrator

Virtustant; Brasil; Remote; BRL 299,000 - 407,000; Full time

Benefits offered by this job

Remote work

Job summary

Virtustant is seeking a Bilingual Virtual Administrator to run operations for a remote, full-time role. You will manage referrals, inboxes, and team communications, ensuring HIPAA compliance and adherence to California home care regulations.

The ideal candidate is fluent in English and Spanish (C1/C2) with experience in veteran or insurance referrals and CRM use. This position supports a military family mission with flexible virtual duties across time zones.

Qualifications

• Must be bilingual in English and Spanish.
• Deep knowledge of US HIPAA and California home care law.
• English level at least C1 or C2.
• Full-time availability.

Responsibilities

• Manage Veterans Affairs referrals and emails, following HIPAA and California home care law.
• Manage the main company and information inboxes.
• Upload documents to Dropbox and track annual renewals for licenses and taxes.
• Use the CRM to track caregiver documents and coordinate with the on-site supervisor.
• Update the phone system auto-messages for holidays and promotions.
• Stay in daily contact with the team by phone and Zoom.

Skills

Bilingual EN/ES

Tools

SwiftAP

RingCentral

Dropbox

Zoom

Company inboxes

Job description

Job Title: Bilingual Virtual Administrator

About The Company

Our client is a military family owned, non-medical home care agency in Southern California that provides in-home care for seniors and veterans. They serve private-pay clients and veterans through a VA Community Care Network contract, and offer free in-home assessments.

Job Description

Our client is looking for a proactive \"right-hand person\" to run operations and drive expansion for their non-medical home care agency. You will manage daily operations, ensure compliance with laws, and communicate with the team and clients.

Success in the first 90 days means you will be managing referrals, inboxes, and team communications effectively.

Responsibilities Of The Role

• Manage Veterans Affairs referrals and emails, following HIPAA and California home care law.
• Manage the main company and information inboxes.
• Upload documents to Dropbox and track annual renewals for licenses and taxes.
• Use the CRM to track caregiver documents and coordinate with the on-site supervisor.
• Update the phone system auto-messages for holidays and promotions.
• Stay in daily contact with the team by phone and Zoom.

Required Experience And Qualifications

• Bilingual in English and Spanish.
• Deep knowledge of US HIPAA and California home care law.
• C1 or C2 English level.
• Full-time availability.

Preferred Skills

• Experience with veteran or insurance referral programs.
• Experience with a home care or caregiver CRM.
• Commitment to the military family mission.

Personality

• Proactive.
• Critical thinker.
• Team player.
• Strong communicator.
• Clear and proactive.
• Committed to the military family mission.

Software & Tools

• SwiftAP (CRM)
• RingCentral
• Dropbox
• Zoom
• Company inboxes

Schedule

Monday to Friday

9:00 AM to 5:00 PM Pacific Time

40 hours per week

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.