Bilingual Team Leader

Concentrix - CA; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading technology-enabled global business services company seeks a Customer Service Representative in São Paulo. In this exciting role, you'll respond to customer inquiries, enhance loyalty, and provide exceptional service. Join a company that values career growth and offers extensive training programs to help you thrive in your career.

Serviços

Free Learning and Leadership Development programs

Qualificações

• Experience in customer service roles preferred.
• Strong communication skills, both verbal and written, in Portuguese and English.
• Ability to work collaboratively in a team environment.

Responsabilidades

• Respond to customer inquiries via email, chat, phone.
• Build strong customer relationships and resolve issues promptly.
• Collaborate with team members for superior customer experience.

Conhecimentos

Customer Relationship Management

Problem Solving

Communication

Empathy

Descrição da oferta de emprego

Job Description:

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use daily — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site), you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

Respond to customer inquiries across multiple channels (e.g., email, chat, phone), ensuring accurate and timely updates in CRM systems with all relevant details.

Build strong relationships with customers by addressing their questions and resolving issues professionally, promptly, and with empathy.

Enhance customer loyalty and satisfaction by providing effective solutions and ensuring a seamless experience throughout every interaction.

Maintain a friendly, professional, and approachable tone in all communications, fostering trust and positive engagement.

Collaborate closely with team members and management to optimize workflows and deliver a superior customer experience.

Identify common customer challenges, provide actionable feedback on recurring issues, and proactively suggest areas for improvement in processes or policies.

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Notice

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