BDS Product Senior Analyst

Mars UK; Arujá; Presencial; BRL 180 000 - 280 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mars University

Company bonus

Resumo da oferta

Mars UK in Brazil seeks a Product Senior Analyst to provide functional and technical expertise in Service Management Operations, focusing on CRM products, involved in design, development, deployment, and support of products for business users. You will work within a global team at various hub sites, driving agile and DevOps practices to deliver value quickly and improve customer outcomes.

The role emphasizes collaboration with business stakeholders, incident and demand management, and continuous

Responsabilidades

• Manage demand with the business (CIPs, projects, major incidents, special requests) and address escalations
• Collaborate with global teams to design, develop, deploy, and support CRM and financial operations products
• Oversee service management with third-party vendors, ensuring SLAs, availability, and performance
• Translate business requirements into practical IT solution specs and ensure customer satisfaction
• Lead technical design, development, and configuration activities for Finance Operations products
• Identify automation opportunities across business and internal processes
• Contribute to problem management and document solutions for global support
• Engage with stakeholders from operations to director level across global hubs

Descrição da oferta de emprego

Job Description:

What are we looking for?
The Product Senior Analyst provides functional and technical expertise in Service Management Operations, focused primarily on CRM products, involved in and/or leading on design, development, deployment, further evolution and support of products to business users

This position will always be searching for better and quicker delivery of value back to our customers, based on Agile and DevOps ways of working and mindsets.

This role will be part of a global team based in various hub sites.

What will be your key responsibilities?

Manage the demand with the business (CIPs, projects, major incidents, special requests), including address Escalation of incidents/requests/problems/demands from business

• Involvement on transformational programs/projects to provide functional and technical expertise, collaborating with since the design until go live of products, including Service Introduction role when needed
• Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)
• Development management with 3rd Party vendors based on role model development excellence, with overall accountability on metrics for development
• Strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from the customers
• Manage and execute technical design, development, and configuration activities for Financial Operations products and services
• Identify and develop automation opportunities across the business processes and internal processes
• Identify, propose and develop improvements for product and services as part of Problem Management process
• Document solutions developed according to the defined rules in place, to assure global supportability
• Participate and collaborate on a Community of Practices related to his functional and technical areas
• Assist with change management activities, including releases and production slots.
• Work with global stakeholders across all business segments from business operations to director level.

What can you expect from Mars?

Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
An strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.

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