Atendente de A&B

Hilton Worldwide, Inc.; São Paulo; Presencial; BRL 12.000 - 24.000; Tempo integral

Resumo da oferta

Uma empresa de hospitalidade global está em busca de um Atendente de Alimentos e Bebidas para proporcionar experiências excepcionais aos hóspedes. Neste papel, você será responsável por atender pedidos, manter a qualidade do serviço e garantir a satisfação do cliente em restaurantes e serviços de quarto. Se você é uma pessoa amigável, motivada e dedicada a oferecer um atendimento excepcional, esta é a oportunidade perfeita para você se juntar a uma equipe dinâmica e contribuir para a tradição de hospitalidade reconhecida mundialmente. Venha fazer parte de um ambiente onde cada dia traz novas experiências e aprendizados!

Qualificações

• Habilidade de manter uma atitude positiva e amigável com os clientes.
• Experiência anterior em atendimento ao cliente e manipulação de dinheiro.

Responsabilidades

• Receber pedidos e servir solicitações dos clientes de forma oportuna.
• Manter a área de serviço limpa e organizada.

Conhecimentos

Serviço ao cliente excepcional

Comunicação excelente

Conhecimento de bebidas alcoólicas

Experiência em higiene alimentar

Experiência em sistemas de pedidos eletrônicos

Manipulação de dinheiro

Disposição amigável e positiva

Flexibilidade e confiabilidade

Descrição da oferta de emprego

A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.

What will I be doing?

As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

1. Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required
2. Understand menu content, any menu changes, and promotional activities
3. Keep your service area clean, tidy, and well-prepared
4. Efficiently manage the proper settlement of all customer accounts
5. Answer Guest queries in a polite and helpful manner

What are we looking for?

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Friendly, positive, energetic disposition
2. Committed to delivering exceptional guest service
3. Motivated to learn new skills and techniques
4. Smart and tidy, in appearance
5. Positive and willing to participate on a team and work with a winning attitude
6. Excellent communication skills in the local language
7. Flexible, reliable, and responsive to a range of work situations
8. Prepared to manage a variety of customer types, inquiries, and complaints
9. Knowledge of alcoholic beverages and mixing of drinks
10. Previous food hygiene experience
11. Electronic ordering systems experience
12. Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!