Associate Technical Account Manager

Segment (Twilio); São Paulo; Presencial; BRL 60 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth & Progression

Mentoring program

Resumo da oferta

Red Hat is looking for an Associate Technical Account Manager (TAM) in São Paulo. You will learn product understanding and customer engagement techniques under mentorship, shadow experienced TAMs, and gradually take ownership of Red Hat customer accounts.

You will focus on building technical depth in Linux, OpenShift, and Cloud‑Native apps, while developing soft skills and collaboration. Growth through structured onboarding and mentoring is provided.

Qualificações

• Foundational technologies related to RedHat portfolio (Linux/RHEL, OpenShift, Cloud‑Native apps, Automation/Ansible).
• Awareness of third‑party software/ISV products and how they interact with RedHat environments.
• Ability to follow technical documentation, standard workflows, and troubleshooting procedures.
• High learning agility with focus on foundational learning paths and soft skills like presentation.

Responsabilidades

• Interact with customers professionally to drive success and deliver results.
• Develop technical understanding and product depth; work toward introductory RedHat Certifications (RHCE, OpenShift, Ansible).
• Handle simple customer issues within a predefined scope following documented procedures.
• Collaborate with mentors and team; share knowledge and follow open‑source principles at RedHat.
• Contribute to development of technical content and pursue Knowledge‑Centered Support proficiency.

Conhecimentos

Linux/RHEL knowledge

OpenShift

Cloud-Native apps

Automation/Ansible

Documentation following

Communication skills

Learning agility

Accountability

Coachability

Descrição da oferta de emprego

About the Job

As an Associate Technical Account Manager (TAM), you will learn and become proficient in both product understanding and customer engagement techniques under the guidance of experienced mentors. This is a development-focused role where you will shadow seasoned TAMs to build the technical and soft skills required to drive successful engagements, ultimately culminating in owning your first RedHat customer account(s). You will focus on effectively and consistently executing against primary job requirements while collaborating closely with your team and receiving structured supervision to support your career growth.

What You Will Do

• Customer Engagement & Experience: Interact with customers in a professional manner to help drive success. Handle simple customer situations with ease, delivering results based on what customers are asking for and keeping them informed of critical information.
• Technical Growth: Develop your technical understanding, product‑level depth, and proficiency within your assigned product area. Work toward obtaining introductory‑level RedHat Certifications (e.g., RHCE, OpenShift, Ansible, Cloud Native App Dev).
• Problem Solving & Critical Thinking: Handle simple customer issues focusing on problems with a predefined or limited scope. Follow documented practices and procedures when analyzing data or handling technical situations.
• Collaboration & Knowledge Sharing: Actively listen, ask questions during mentoring or team discussions, and understand the collaborative nature and open‑source principles RedHat operates under.
• Content & Documentation: Explore the development of new technical content and work toward achieving Knowledge‑Centered Support (KCS‑2) proficiency.

What You Will Bring

• Basic knowledge or a strong interest in foundational technologies relevant to RedHat’s portfolio (e.g., Linux/RHEL, OpenShift, Cloud‑Native apps, Automation/Ansible).
• Awareness of common third‑party software/ISV products and how they encounter RedHat environments.
• Ability to follow technical documentation, standard workflows, and troubleshooting procedures.
• Continuous Learning: High learning agility with a strong focus on foundational learning paths, process adoption, and soft skills refinement (such as presentation and communication skills).
• Communication: Excellent active listening skills and the ability to articulate customer needs internally.
• Accountability: High level of responsibility for your own work and a commitment to timely delivery of assigned tasks.
• Coachability: Being highly receptive to mentoring, constructive feedback, and guidance from peers and leaders.

What We Offer (Growth & Progression)

This role is part of the TAM Job Level Progression framework (Associate TAM). RedHat provides a structured onboarding and mentoring environment designed to advance your skills from Knowledgeable to Experienced. You will have a clear path to transition into a full Technical Account Manager role as you build technical depth and become independent in managing accounts.

Equal Opportunity Policy (EEO)

RedHat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

RedHat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between RedHat and the recruitment agency or party requesting payment of a fee.

RedHat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application‑[e-mail].