Assistant Director - Account Excellence (Manager Level)

EY; Colombo; On-site; BRL 46,000 - 93,000; Full time

Job summary

EY in Colombo seeks an Assistant Director - Account Excellence (Manager level) to steer strategic account growth, manage global relationships and drive cross-service collaboration across one or more accounts. The role focuses on revenue growth and excellence in account management, acting as a trusted advisor to senior stakeholders.

The candidate will coordinate with global account leadership, lead onboarding for new leadership, and drive digital tools adoption to improve efficiency and outcomes.

Qualifications

• 10–17 years in a professional services firm with sales enablement experience.
• Bachelor or master degree in relevant field.
• Consulting experience in a global matrixed organization preferred.
• Proven success in leading complex projects with minimal supervision.

Responsibilities

• Proactively suggest and execute action plans to accelerate account growth strategies with global leadership.
• Co-facilitate semi-annual account planning and quarterly acceleration sessions.
• Collaborate across functions to enhance client experience and engagement.
• Drive adoption of curated solutions and managed services within the account.
• Project manage key deal pursuits and support proposal responses.
• Develop and deliver onboarding for new leadership and teams.

Skills

Executive communication

Networking

Ambiguity management

Entrepreneurial mindset

Microsoft Suite

Data analysis

Financial reporting tools

Procurement portals

LENS

BASE

ART

Dynamics

Mercury

E4A

Education

Bachelor or Master degree

Tools

LENS

BASE

ART

Dynamics

Mercury

E4A

Job description

Assistant Director - Account Excellence (Manager Level)

Location: Colombo

Other locations: Primary Location Only

Date: Oct 4, 2026

Requisition ID: 1748319

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Title: Account Manager

Summary: An Account Manager (AM) is involved in strategic planning, relationship management at a global scale, and innovation in go-to-market approaches. The AM is responsible for enabling the execution of account growth strategies and serving as a central point of contact to facilitate global team connectivity, focusing on revenue growth and account management excellence across one or more accounts. This role involves co-creating and driving account team engagement, consultative internal needs analyses, encouraging cross-service collaboration, facilitating account team cadences, connecting with interdependencies and serving as a trusted advisor and subject matter resource on the account within the Firm.

Responsibilities:

• Proactively suggest and execute action plans to accelerate account growth strategies in partnership with global account leadership.
• Co-facilitate semi-annual account planning and quarterly acceleration sessions to further align strategies and actions.
• May proactively manage select Client relationships such as Procurement or Vendor Relations.
• Collaborate across functions to enhance client experience, relationship-building, and client engagement activity.
• Curate and advocate for relevant sector strategies and priority service offerings to support account goals.
• Drive the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject matter resources (SMRs).
• Foster internal firm relationships to be able to route operational matters appropriately, ensuring cohesive account management.
• Project manage select key deal pursuits; may assist with connection to pursuit resources for proposal responses.
• Co-develop and deliver account onboarding for new leadership and team members.
• Drive continuous improvement as a change agent for digital tools and processes adoption.
• Champion the effective utilization of established in-house technologies, providing persuasive insights and hands‑on guidance to senior personnel.
• Utilize firm tools for relationship mapping, white spot analysis, and innovation initiatives to drive growth.

Professional Experience:

• 10 - 17 years in a professional services firm with sales enablement experience preferred.
• Bachelor or master degree in relevant field
• Internal or external Consulting experience is preferred, particularly within a global matrixed organization.
• Proven success in leading complex projects with minimal supervision.

Knowledge and Skills:

Soft Skills:

• Executive-level communication and consultative skills.
• Strong networking and emotional intelligence.
• Ability to navigate ambiguity with agility and entrepreneurial spirit.
• Proactive and comfortable taking the initiative in a low-guidance environment.

Technical Skills:

• Proficiency in Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint).
• Experience in analysis and presentation creation.
• Basic understanding of financial reporting tools and analysis.
• Familiarity with project management and procurement portals preferred.
• Negotiations with internal stakeholders and peers
• Sales/account management tool proficiency (e.g., LENS, BASE, ART, Dynamics, Mercury, E4A).

KPIs:

Feedback: LEAD and CSAT

EY | Building a better working world

EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.