GDS_Senior Account Operations Coordinator

EY; Colombo; On-site; BRL 15,000 - 31,000; Full time

Job summary

EY is seeking a Senior Account Operations Coordinator to support key account operations and ensure high-quality processes. The role collaborates with account teams and internal service groups to deliver day-to-day operational needs and maintain data quality across EY tools.

The coordinator will develop research packs, manage content, and prepare account meeting materials while ensuring compliance with pre-employment screening guidelines and client procurement requirements.

Qualifications

• Strong written and oral communication in a multi-cultural environment.
• Advanced Excel and PowerPoint skills for data and presentations.
• Experience with Microsoft 365, SharePoint and related tools.

Responsibilities

• Support key account operations across nominated accounts.
• Aggregate information and develop research packs for the account team.
• Manage content for databases, websites, and SharePoint sites.
• Coordinate with teams to ensure data hygiene and reports.
• Prepare meeting packs and understand organizational hierarchies.

Skills

Communication skills

Microsoft Excel

PowerPoint

Stakeholder management

Education

Any graduate degree

Tools

Microsoft 365

Power Platform

SharePoint

Job description

GDS_Senior Account Operations Coordinator

Location: Colombo

Other locations: Primary Location Only

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Description: Account Operations Coordinator

Overview:

The Account Operations Coordinator will play a critical role in supporting key account operations for nominated accounts within the Account Support centre. This role is designed to ensure high-quality, consistent, and efficient processes across various account management tasks. The coordinator will work closely with account teams and internal business services groups to deliver on day-to-day account operational needs.

Key Responsibilities

• Ensure relevant stakeholders receive and understand critical business indicators for the account.
• Aggregate account relevant information by leveraging EY tools and external sources.
• Develop company research packs by leveraging client websites & external sources and share quarterly financial result summaries with the account team
• Manage content for account databases, websites, and SharePoint sites
• Collaborate with opportunity and data owners to ensure sales, pipeline, and revenue data hygiene.
• Prepare Account meeting packs for account team discussions.
• Understand organizational hierarchies and support account teams in developing client organization and account team charts.
• Help maintain data quality with reference to EY tools such as Account Relationship Database, Global Financial Information System, and Customer Relationship Management.
• Review, update, and validate critical links by collaborating with local teams.
• Coordinate with account teams to understand the pre-employment screening process as part of compliance checks prior to initiating engagement with the clients.
• Understand engagement contract documents for EY employees to precisely interpret with pre-employment screening guidelines.
• Facilitate compliance with client mandated procurement requirements
• Identify existing processes for refinement using digital platforms, automation tools, and analytics.
• Achieve operational excellence through the standardization of activities and best practice sharing.
• Responsible for project management, quality control, review and sharing regular updates on tasks with the involved stakeholders
• Facilitate knowledge sharing.

Skills and Attributes for Success:

• Succinct and structured oral and written communication skills with the ability to explain complex concepts clearly and concisely, using appropriate analytics and visualization tools.
• Experience in Microsoft tools like Excel and PowerPoint.
• Stakeholder Management and Project Handling
• Understand stakeholder requirements based on business context.
• Manage and support initiatives, clarify objectives, priorities, scope changes, and timelines.

Soft Skills:

• Capability to resolve issues independently and in a team.
• Strong needs analysis and stakeholder negotiation skills
• Attention to detail and quality
• Focus on achieving intended outcomes in a timely manner
• Challenge insightfully and propose credible solutions.
• Enjoy a team-based environment and respect others' opinions.
• Willingness to learn new tools, technology, global developments, and processes.
• Create a strong and positive rapport with leadership and team members.

Leadership and People Management:

• Take ownership and demonstrate self-sufficiency.
• Demonstrate strong operational acumen to create impactful relationships with senior leadership.
• Work in a dynamic environment with proven ability to multitask and prioritize effectively.
• Proven ability to be a team player with exposure to working with multi-cultural teams and collaborating virtually.
• Business acumen and commerciality.
• Exhibit drive and determination to overcome internal and external barriers and get results from people.
• Above average competencies in data analysis, business research, writing and presentation, Microsoft tools, communication, and diction.

Qualifications

To qualify for the role, you must have:

• Any graduate degree with relevant experience.
• Strong Excel and PowerPoint skills.
• Demonstrated strong written and oral communication skills in a multi-cultural environment.
• Ability to use both qualitative and quantitative research and analysis methodologies, including financial analysis skills, to synthesize information, review data inputs, and provide analytic insights.
• Expert or intermediate level experience in Microsoft Office (Word, Excel, PowerPoint)
• Experience in a large global organization preferred.
• Proven ability to influence and build collaborative relationships with a wide range of stakeholders.
• 3-5 years of hands‑on experience in a fast‑paced global environment.
• Experience interacting with geographically dispersed professionals.
• Understanding of business research or data interpretation and analysis concepts.
• Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail
• Understanding of project management concepts and experience working on non‑IT projects.

Ideally, you’ll also have:

• Exposure to Power Platform tools like Power Automate, Power Apps, Power BI.
• Credible experience working in a fast moving, client driven environment.
• Experience using procurement portals (e.g., SAP Fieldglass or Ariba).
• Professional services industry experience, or internal or external client serving experience preferred.

Technologies and Tools:

• Microsoft 365 products, apps, and services.

What We Look For

• A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast‑moving environment.
• A professional with strong interpersonal skills, confidence, maturity, and the ability to build strong client relationships.

Shift and Schedule: Flexible to work in Eastern and Pacific US Time

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