Assistant Customer Services Jaguaruna

Sibelco Nordic Ab; Jaguaruna; Presencial; BRL 35 000 - 52 000; Tempo integral

Resumo da oferta

Sibelco Nordic Ab is seeking an Assistant Customer Services professional for Jaguaruna to ensure excellent order processing, compliance, and strong customer support while adhering to local regulations.

The role emphasizes customer onboarding, order and contract management, handling external complaints, data management, and coordinating inbound/outbound logistics to satisfy customers and site requirements within a global context.

Qualificações

• Bachelor degree in Logistics, Business Administration, Transportation or equivalent by experience.
• Experience in customer services or logistics roles in an international environment.
• English - advanced verbal and written communication.
• Proficiency in the local language of the base country and main operations.

Responsabilidades

• Onboard customers and coordinate any commercial, technical or operational issues.
• Manage orders and contracts, ensure compliant documentation and amendments.
• Accept and log external complaints and provide feedback after QA investigation.
• Update systems and shipment files to ensure audit trail.
• Plan, coordinate inbound/outbound logistics, arrange transport and ensure customs documentation.

Conhecimentos

English - advanced

Local language - proficient

Formação académica

Bachelor degree in Logistics, Business Administration, Transportation or equivalent

Descrição da oferta de emprego

Assistant Customer Services Jaguaruna Location: Jaguaruna

At Sibelco, we advance life through materials. For over 150 years, we've been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we're proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

Are We the Perfect Match? At Sibelco, we believe building a successful career is a two-way journey. We're looking for individuals who share our values and vision, just as much as you're seeking a company that aligns with your aspirations. Together, we can shape the future.

Job Description:

Role Purpose: You will ensure that you work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations.

Supervise the organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation or for the logistics activities to customers or between sites.

Handling and ensuring the correct workflow of external complaints.

Responsibilities:

• Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues.
• Order & Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements / Verifies order information to ensure correct and compliant documentation is issued.
• Customer Inquiry Handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager.
• Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.
• Logistics: perform inbound and outbound forwarding activities for the cluster / Plan best means of transport to customers to meet cost as well as time barriers / Make bookings with carriers and shipping companies / Ensure correct customs documentation.

About you:

• Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience.
• OR prior experience in customer services or logistics role in an international environment.
• English - advanced verbal & writing.
• Local language of the country of base and main operations - proficient verbal & writing.

Employee Type:

Permanent

Why Join Us?

Sibelco is more than a workplace-it's a community that encourages growth, innovation, and collaboration. Here's what you can look forward to when you join our team: Meet Our People: Careers Learn About Our Recruitment Process: Learn More Discover Our Sustainability Goals: Sibelco priorities.

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.