Assistant Customer Services Jaguaruna

Unimin do Brasil Ltda; Jaguaruna; Presencial; BRL 30 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth opportunities

Collaborative environment

Resumo da oferta

Unimin do Brasil Ltda is seeking an Assistant Customer Services professional for Jaguaruna to ensure efficient order handling and compliant logistics documentation. This role acts as the first point of contact for customers, coordinating any commercial, technical, or operational issues and handling external complaints.

You will supervise order processing, improve workflows, and maintain accurate records and communications with carriers, customers, and internal teams in a fast-moving,

Qualificações

• Bachelor degree in Logistics, Business Administration, Transportation or equivalent; or equivalent by experience.
• Experience in customer services or logistics in an international environment.
• English advanced; local language proficiency required for base country.

Responsabilidades

• Supervise the organizing, receipt, and processing of orders with compliant documentation for logistics activities.
• Handle and ensure the correct workflow of external complaints.
• Act as the first line of service for customers, coordinating commercial, technical or operational issues.
• Communicate with customers to ensure order entry and amendments meet requirements; verify information for compliant docs.
• Accept and log external complaints and provide feedback after QA Manager investigation in consultation with Sales Manager.
• Update systems and shipment files to ensure audit trails.
• Plan inbound/outbound forwarding, book carriers, ensure correct customs documentation.

Conhecimentos

English (advanced)

Portuguese (fluent)

Formação académica

Bachelor degree in Logistics, Business Administration, Transportation or equivalent

Descrição da oferta de emprego

Job Description

Assistant Customer Services – Location: Jaguaruna. Role Purpose: You will ensure that you work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations.

Responsibilities

• Supervise the organizing, receipt, and processing of orders, ensuring that customer requirements are met and providing compliant documentation for logistics activities to customers or between sites.
• Handle and ensure the correct workflow of external complaints.
• Act as the first line of service for customers, coordinating any commercial, technical or operational issues.
• Communicate with customers to ensure order entry and amendments are carried out according to customer requirements; verify order information to ensure correct and compliant documentation is issued.
• Accept and log (CRM) external complaints and provide feedback after investigation by the QA Manager and in consultation with the Sales Manager.
• Update systems and shipment files to ensure the work trail can be audited if required.
• Perform inbound and outbound forwarding activities for the cluster; plan best means of transport to customers to meet cost and time barriers; make bookings with carriers and shipping companies; ensure correct customs documentation.

Qualifications

• Bachelor degree in Logistics, Business Administration, Transportation or another relevant field, or equivalent by experience.
• Prior experience in customer services or logistics role in an international environment.
• English – advanced verbal & writing.
• Local language of the country of base and main operations – proficient verbal & writing.

Employee Type

Permanent

Benefits

• Work in a community that encourages growth, innovation, and collaboration.
• Opportunity to make a real difference in a fast-moving, diverse and challenging environment.

EEO Statement

We welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.