Application Support Specialist - Presencial em SP

Zallpy Software LTDA; São Paulo; Hybrid; BRL 120,000 - 180,000; Full time

Benefits offered by this job

Meal/Food Allowance

Health Plan – Unimed

Dental Plan – Uniodonto

Wellhub

Zenklub

Life Insurance

Childcare Allowance

Baby Zallpy

Referral Program

Job summary

Zallpy Software LTDA in São Paulo, Brazil, is seeking an experienced Incident and Production Support professional to join our on-site team. You will investigate incidents, analyze logs and traces, and collaborate with product owners and senior stakeholders to drive sustainable solutions.

You will also develop runbooks and automation to improve system reliability. The role requires strong Linux/Unix troubleshooting, experience with AWS services, and proficiency in scripting languages.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Advanced English communication with international teams.
• Strong experience in application support, production engineering, SRE, or similar roles.
• Proven incident investigation and root-cause analysis experience.
• Solid Linux/Unix troubleshooting skills and database knowledge.
• Experience with AWS services and scripting languages.
• Familiarity with observability and AI-assisted productivity tools.

Responsibilities

• Investigate and resolve incidents, defects, and performance issues across environments.
• Analyze logs, traces, alerts, metrics, and code to identify root causes.
• Troubleshoot applications, ETL processes, databases, and AWS services.
• Collaborate with development, product, and stakeholders during incident lifecycle.
• Develop runbooks, scripts, and documentation to improve efficiency and reduce risk.
• Identify recurring issues and automation opportunities to improve stability.
• Participate in Change Management with risk assessment and plan.
• Produce health metrics, PIRs, and executive summaries for stakeholders.
• Leverage AI-assisted tools while maintaining ownership of outcomes.

Skills

SRE experience

Linux troubleshooting

SQL/NoSQL databases

Python/Shell scripting

AWS services

Observability/AIOps

English communication

Root-cause analysis

Education

Bachelor's degree in CS/IT/Engineering

Tools

GitHub Copilot

Amazon Q

CloudWatch

Lambda

Job description

At Zallpy, technology is created by curious, collaborative people who care about doing things well. If you enjoy environments where there is room to ask questions, test ideas, learn, and grow together, this opportunity is for you!

At Zallpy, adiverse environmentand aninclusive cultureare part of who we are. We build a safe and respectful space where different perspectives arewelcomedand everyonehas the opportunity togrow, contribute, and belong.

We support your development at every stage of your journey. Come grow with us.

Wearelookingforsomeonetojoinateamthatthinksbig,workswithattentiontodetail,valuespartnershipineverydaywork,andsharesresponsibility.Webelieveinautonomy,theexchangeofdifferentexperiences,andbuildingsolutionstogether.

Here,growingmeanssharingknowledge,respectingdifferentwaysofthinking,andbuildingrelationshipsbasedontrustwhiledeliveringhigh-qualitytechnology.

Ifthiswayofworkingresonateswithyou, comejoinus.

What you will do:

• Investigate and resolve application incidents, defects, and performance issues across development and production environments;
• Analyze logs, stack traces, alerts, metrics, code, and system behavior patterns to identify root causes and implement sustainable solutions;
• Troubleshoot applications, ETL/batch processes, databases, Linux/Unix environments, scripts, and AWS services;
• Collaborate with Application Development teams, Product Owners, users, and senior stakeholders throughout the incident resolution lifecycle;
• Develop and maintain operational scripts, tools, runbooks, and documentation to improve efficiency, reduce operational risk, and enable knowledge sharing;
• Identify recurring issues, automation opportunities, and process improvements that enhance application stability, performance, and operational effectiveness;
• Participate in Change Management activities, assessing risks, dependencies, implementation plans, and production impact;
• Produce operational reports, health metrics, post-incident reviews (PIRs), and executive summaries for technical and business stakeholders;
• Leverage AI-assisted tools to accelerate incident analysis, troubleshooting, automation, documentation, and solution development while maintaining full ownership of technical validation and outcomes;
• Support proprietary client technologies, with training provided as needed.

What we are looking for:

• Bachelor's degree or equivalent in Computer Science, Information Technology, Engineering, or a related field;
• Advanced English communication skills, with the ability to collaborate effectively with international teams and stakeholders;
• Strong experience in application support, production engineering, SRE, software engineering, or a similar role supporting critical production environments;
• Proven experience investigating incidents, performing root-cause analysis, and resolving complex production issues;
• Solid Linux/Unix troubleshooting skills, including process analysis, diagnostic commands, permissions, and system investigation;
• Experience with SQL and NoSQL database technology such as PostgreSQL, Oracle, DB2, Sybase, MongoDB, or equivalent;
• Knowledge of ETL processes, scheduled jobs, batch processing, optimizing, and operational failure analysis;
• Experience in at least one object-oriented or structured programming language, as well as experience with scripting languages such as Python, Shell Script, or Perl;
• Experience with debugging, unit testing, code refactoring, and building resilient, maintainable solutions;
• Hands-on experience with AWS services such as EC2, S3, CloudWatch, IAM, and Lambda for application deployment, monitoring, and troubleshooting;
• Understanding of data structures, performance optimization, capacity management, risk assessment, and production support best practices;
• Experience using AI-assisted development and productivity tools, such as GitHub Copilot, Amazon Q, or similar solutions, to improve troubleshooting, automation, and software delivery;
• Experience with operational metrics and service reliability indicators such as MTTR, MTTD, SLA compliance, availability, and automation effectiveness;
• Experience with observability, AIOps, anomaly detection, or automated remediation solutions;
• Strong analytical thinking, problem-solving skills, and the ability to communicate technical concepts clearly to both technical and non-technical audiences

Nice to have:

• Experience in Financial Services or other highly regulated, mission-critical environments;
• Experience with Big Data and distributed computing technologies such as Spark, Hadoop, HDFS, or similar platforms;
• Strong experience supporting large-scale enterprise Java or .Net applications.

Where you will work:

This is an on-site position, working from our client’s office in São Paulo/SP.

Hiring models:

CLT

Benefits of being a Zallper:

• Meal/Food Allowance
  Cajumulti-benefitcard (creditformat),offeringflexibilityforeverydayneeds. (CLTonly) *
• HealthPlan– Unimed
  Nowaitingperiodorcopaymentfortheholder.Possibilitytoincludedependents(children,spouse,orstepchildren)withcopayment. (CLTonly) *
• DentalPlan– Uniodonto
  Affordableoptionstoincludedependents. (CLTonly) *
• Wellhub
  Accesstogyms,physicalactivities,andwellnessprograms.
• Zenklub
  For CLT:Twofreesessionspermonthandspecialrates foradditionalsessions.
  ForCooperative/Contractor:Specialrates forsessions.
• Life Insurance
  Moresecurityforyouandyourfamily. (CLTonly) *
• ChildcareAllowance
  FinancialsupportforZallperswithchildrenfrom4monthsto6yearsold,accordingtointernalpolicy. (CLTonly) *
• Baby Zallpy
  Aspecialgifttocelebratethearrivalofnew Zallpy babies.
• BusinessPartnerSupport
  Closeandhuman-centeredsupportfromourPeople & CultureteamthroughoutyourjourneyatZallpy.
• VolunteerInternalCommunities
  Diversity, Sports & Movement,andTechnology.
• EducationalPartnerships
  Discountsonundergraduateandgraduateprograms, professionalcourses,andlanguageschools.
• Experiences& Development
  Participationinevents, workshops,trips,andteam-buildingactivities.
• ReferralProgram
  RefertalentstoZallpyandreceivebonusesfromR$2,500toR$5,000.

*Contractor/ PJ: Forthesehiringmodels,thebenefitsaboveapplyexceptforthosemarkedwithanasterisk(*),whichare exclusivetoCLT. Inaddition,weofferdedicatedplatformstomanagecontractors,ensuringorganization,transparency,andastructuredexperiencethroughouttheentirejourney.

Job ID:5d0f06