Application Support Engineer - WHMCS (Brazil Remote)

cPanel; São Paulo; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking a dedicated Application Support Engineer to provide exceptional support to customers. In this role, you'll analyze customer systems, diagnose issues, and educate users on best practices. With a focus on technical competency and customer satisfaction, you'll contribute to a dynamic team that values innovation and collaboration. If you have a passion for technology and a commitment to excellence, this opportunity offers a chance to make a real impact in a fast-paced environment while working with cutting-edge solutions in the web hosting industry.

Serviços

Flexible Working Hours

Training and Development Programs

Open-Door Policy

Collaborative Work Environment

Qualificações

• 1 year of web hosting industry experience or related work preferred.
• Deep knowledge of WHMCS, PHP, MySQL, HTML, CSS, and JavaScript.

Responsabilidades

• Diagnose problems within customer environments and provide solutions.
• Maintain successful customer relationships and respond to support requests.

Conhecimentos

Web Hosting Industry Experience

Troubleshooting

Debugging PHP

HTML

CSS

JavaScript

MySQL

Customer Service

Attention to Detail

Formação académica

High School Diploma

Ferramentas

WHMCS

PHP

Linux

Windows

Descrição da oferta de emprego

The Application Support Engineer (Level 1) delivers premier world-class support and performs a variety of tasks to support WebPros customers by analyzing customer systems to diagnose issues with WebPros products or system-specific to resolve those issues, while educating end-users regarding solutions and best practices.

Working Schedule: 1 pm - 9 pm GMT (07:00-15:00 CST Time, 1st shift) Sunday to Thursday.

Responsibilities:

• Maintains a core daily schedule, as set by the WHMCS Technical Support Supervisor to ensure the efficient operations of the WHMCS Division (regular attendance and punctuality required)
• Practices the highest levels of technical competency, and uses technical knowledge to diagnose problems within customer environments
• Ability to effectively analyze issues to resolve problems and report defects
• Has a high attention to detail
• Maintains successful customer relationships by maintaining a feedback score of 9.00 or greater
• Maintains a high level of productivity
• Contributes to the company's and department's documentation efforts
• Responds to forum posts
• Provides support via our support desk and live chat
• Offers solutions to customer problems and requirements
• Adhere to the policies and procedures of the company
• Exemplify the Core Values of Integrity, Respect, Collaboration and Follow-through

Requirements:

• Must-haves:
  • High School diploma or equivalent
  • One year of web hosting industry experience or other related work is preferred
  • Deep working knowledge of WHMCS, configuration and implementation
  • Good working knowledge of HTML, CSS, and Javascript
  • Deep working knowledge in troubleshooting and debugging of PHP and MySQL systems
  • Good working knowledge of installation and configuration of PHP Applications within Linux and Windows environments
  • Willing to work following schedule: 1 pm - 9 pm GMT (07:00-15:00 CST Time, 1st shift) Sunday to Thursday.
• Nice-to-haves:
  • Familiarity with our other products like cPanel, Plesk
  • Familiarity with web hosting control panel or payment gateway APIs preferred
  • Previous experience building add-ons, hooks, or modules for WHMCS preferred

Company Information:

WebPros is committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. Founded in early 2017, WebPros brings together widely used web hosting, billing automation, infrastructure, server management, and online marketing software solutions. Constantly adding new brands and products to its portfolio, in its current formula, WebPros comprises Plesk, cPanel, WHMCS, SolusVM, NIXStats, XOVI, Koality, and Sitejet. Overall, we power more than 85 million websites on more than 900,000 servers worldwide. Our global team is made up of 600+ tech-loving professionals with offices around the globe. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll out products that deliver the company’s vision and strategy.

Who should apply:

However, you identify or whatever your path to us, please apply if you see a position that makes your heart sing. Come join WebPros and help us build a company where you’re making a difference to the future of technology.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. WebPros is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to work every day.

We care for a unique working environment.

• We thrive on excellence, innovation, collaboration, and efficiency as a team.
• We enjoy what we do, understand our customers, and build a state-of-the-art platform that clients love and need.
• Expect interesting tasks and full integration from day one.
• Look forward to an intensive induction and training phase.
• Work with a cool team and enjoy an open-door policy on all levels.
• Take the freedom to bring up fresh ideas and new initiatives – we will support you.
• Work in a global, entrepreneurial working environment with a strong team spirit.

Qualifications

Education

Required

High School or better.

Experience

Required

1 year:

1 year:

Web hosting industry experience or other related work