Application Support Engineer - WHMCS (Brazil Remote)

WebPros Group; São Paulo; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking an Application Support Engineer to deliver top-notch support for its web hosting products. This role involves diagnosing customer issues, providing solutions, and maintaining strong relationships with clients. You will work in a dynamic and fast-paced environment, collaborating with cross-functional teams to enhance product offerings. If you are passionate about technology and customer service, this is a fantastic opportunity to grow your career in a supportive setting that values diversity and innovation.

Qualificações

• 1 year of web hosting experience is preferred.
• Deep knowledge of WHMCS and troubleshooting PHP/MySQL systems.
• Good working knowledge of HTML, CSS, and JavaScript.

Responsabilidades

• Diagnose problems within customer environments and provide solutions.
• Maintain successful customer relationships and high productivity.
• Contribute to documentation and respond to forum posts.

Conhecimentos

Technical Competency

Problem-Solving

Attention to Detail

Customer Relationship Management

Communication Skills

Formação académica

High School Diploma or Equivalent

Ferramentas

WHMCS

HTML

CSS

JavaScript

PHP

MySQL

Linux

Windows

Descrição da oferta de emprego

Application Support Engineer - WHMCS (Brazil Remote)

Join to apply for the Application Support Engineer - WHMCS (Brazil Remote) role at WebPros

The Application Support Engineer (Level 1) delivers premier world-class support and performs a variety of tasks to support WebPros customers by analyzing customer systems to diagnose issues with WebPros products or system-specific to resolve those issues, while educating end-users regarding solutions and best practices.

Working Schedule: 1 pm - 9 pm GMT (07:00-15:00 CST Time, 1st shift) Sunday to Thursday.

Remote in Mexico, Brazil or Argentina.

Responsibilities

• Maintains a core daily schedule, as set by the WHMCS Technical Support Supervisor to ensure the efficient operations of the WHMCS Division (regular attendance and punctuality required).
• Practices the highest levels of technical competency, and uses technical knowledge to diagnose problems within customer environments.
• Ability to effectively analyze issues to resolve problems and report defects.
• Has a high attention to detail.
• Maintains successful customer relationships by maintaining a feedback score of 9.00 or greater.
• Maintains a high level of productivity.
• Contributes to the company's and department's documentation efforts.
• Responds to forum posts.
• Provides support via our support desk and live chat.
• Offers solutions to customer problems and requirements.
• Adhere to the policies and procedures of the company.
• Exemplify the Core Values of Integrity, Respect, Collaboration and Follow-through.

Requirements

• Must-haves:
• High School diploma or equivalent.
• One year of web hosting industry experience or other related work is preferred.
• Deep working knowledge of WHMCS, configuration and implementation.
• Good working knowledge of HTML, CSS, and Javascript.
• Deep working knowledge in troubleshooting and debugging of PHP and MySQL systems.
• Good working knowledge of installation and configuration of PHP Applications within Linux and Windows environments.
• Willing to work following schedule: 1 pm - 9 pm GMT (07:00-15:00 CST Time, 1st shift) Sunday to Thursday.
• Nice-to-haves:
• Familiarity with our other products like cPanel, Plesk.
• Familiarity with web hosting control panel or payment gateway APIs preferred.
• Previous experience building add-ons, hooks, or modules for WHMCS preferred.

About WebPros

WebPros is committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. Founded in early 2017, WebPros brings together widely used web hosting, billing automation, infrastructure, server management, and online marketing software solutions. Our global team is made up of 600+ tech-loving professionals with offices around the globe. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll out products that deliver the company’s vision and strategy.

Who Should Apply

However, you identify or whatever your path to us, please apply if you see a position that makes your heart sing. WebPros is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to work every day.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development