Application Support Engineer

eClerx; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is seeking an Application Support Engineer passionate about resolving technical issues. This role involves collaborating with various teams, debugging issues, and creating documentation to enhance user experience. The ideal candidate should have strong communication skills and a solid understanding of technical concepts, with experience in coding. Join a dynamic team where your contributions will significantly impact operational efficiency and cost management. If you're ready to take on challenges and make a difference, this opportunity is perfect for you.

Qualificações

• 6-10 years of experience in L2, L3 Application Support.
• Strong coding skills and ability to debug issues.

Responsabilidades

• Analyze, debug, and resolve technical issues efficiently.
• Create documentation and runbooks for applications.

Conhecimentos

Unix/Linux

Java

Python

C#

C++

Debugging

Communication Skills

Descrição da oferta de emprego

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Application Support Engineer

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Job Description

Application Support Engineer

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Location: Sao Paulo, Brazil

Type: Full-time (On-site)

Department: Financial Markets

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Summary

We are looking for candidates who are passionate about learning and working to resolve day to day technical issues. You must have strong communication skills as you will be working with many different teams front to back across both the business and technical organizations. You will be working with developers to debug issues and find root causes so some experience with coding is required. You will make impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs. Lastly, you will help train new users and developers by creating clear and concise documentation for applications and processes.

Responsibilities

• Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
• Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.
• Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
• Automate manual processes to improve efficiency.
• Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.
• Possess a solid understanding of technical concepts and be capable of writing code when necessary.
• Create documentation, runbooks, and code snippets to resolve issues and share them with the team.
  
  

Required Skills And Experience

• Level L2, L3 Application Support experience, preferably in the 6-10 years range.
• Technical Skills: Unix/Linux, any object-oriented programming experience (Java, Python, C#, C++ etc.), with a good understanding of databases.
• Proficient in coding and debugging.
• Strong communication skills
• This role requires 5 days working onsite
  
  

About EClerx

eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000+ people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit www.eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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