Application Support and Reliability Engineer

UBS Financial Services; São Paulo; Híbrido; BRL 70.000 - 100.000; Tempo integral

Resumo da oferta

UBS Financial Services, líder global em gestão de patrimônio, busca um Engenheiro de Suporte e Confiabilidade de Aplicações para se juntar à sua equipe em São Paulo. O profissional será responsável por garantir operações contínuas e rápidas resoluções de incidentes de sistemas críticos, colaborando com equipes de negócios e desenvolvimento. A posição oferece um ambiente híbrido, oportunidades de crescimento e o suporte necessário para o sucesso.

Qualificações

• Experiência de 3 anos em suporte de aplicativos ou engenharia de confiabilidade.
• Sólido entendimento de sistemas Windows e servidores de aplicativos.
• Fluente em português e inglês.

Responsabilidades

• Fornecer suporte de nível 1 e 2 para aplicações de Wealth Management.
• Resolver problemas funcionais e técnicos relacionados às aplicações.
• Manter e atualizar a documentação de suporte e procedimentos operacionais padrão.

Conhecimentos

Resolvência de problemas

Comunicação

Scripting em PowerShell

Scripting em Python

Scripting em SQL

Formação académica

Graduação em Ciência da Computação, Sistemas de Informação ou Engenharia

Ferramentas

Jenkins

GitLab CI

Azure DevOps

AppDynamics

Splunk

Descrição da oferta de emprego

Application Support and Reliability Engineer

Group: Functions

Job Reference #: 318645BR

City: São Paulo

Job Type: Full Time

Your role:

We are looking for a dedicated and proactive Application Support and Reliability Engineer to join our growing team in São Paulo. In this role, you’ll be the first line of defense for business-critical applications, ensuring smooth day-to-day operations, rapid incident resolution, and high service availability.

You’ll support Wealth Management platforms used by advisors, working closely with engineering, operations, and business teams.

• Provide Level 1 and Level 2 support for Wealth Management applications, including incident triage, escalation, and resolution.
• Troubleshoot functional and technical issues reported by end users or monitoring systems, ensuring proper log, track, and incidents management using ITSM tools.
• Maintain and update support documentation, FAQs, and runbooks for standard operating procedures.
• Participate in on-call support rotation and assist in managing service health during incidents.
• Collaborate with development teams to ensure minimum standards are delivered during systems construction phase, fostering monitoring and observability platforms maintenance and adherence. Coordinate with development teams for issue escalation, bug tracking, and long-term solutions.

Your team:

You will be working within the IT Brazil team based in São Paulo (Avenida Faria Lima), Brazil.

We analyze, develop, and deliver global solutions to maintain or change our IT systems with our business counterparts. Being part of the IT development department offers you the opportunity to collaborate with exceptional technology and distinguished financial market professionals.

Work in a hybrid model (3 days in the office, 2 days remote).

Your expertise:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field—or equivalent experience.
• 3+ years of experience in Application Support, IT Operations, Site Reliability Engineering (SRE), or DevOps roles.
• Solid understanding of Windows systems, application servers, IIS, and related infrastructure. Advanced scripting skills in PowerShell, Python, and SQL.
• Knowledge of CI/CD tools and practices (e.g., Jenkins, GitLab CI, Azure DevOps) and observability tools (e.g., AppDynamics, BigPanda, Splunk).
• Familiarity with ticketing systems and incident management workflows, including tools like Atlas and ServiceNow.
• Strong communication and problem-solving skills, with an ability to handle high-pressure situations.
• Experience in the financial services or wealth management domain.
• Fluent in Portuguese and English for daily communication with global teams.

#LI-Hybrid

About us:

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management, and the Investment Bank. Our global presence in over 50 countries and our broad expertise set us apart.

How we hire:

We may request you to complete assessments during the application process. Learn more about our hiring process.

At UBS, our people drive our success. We are dedicated to diversity, inclusion, and providing opportunities for growth. We support flexible working options and are committed to disability inclusion and reasonable accommodations throughout recruitment.

Disclaimer / Policy statements:

UBS is an Equal Opportunity Employer. We respect and empower individuals, supporting diverse cultures, perspectives, skills, and experiences within our workforce.