Analista de Qualidade (auditoria contábil)

Wipro Technologies; Curitiba; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Wipro Technologies is seeking an auditor to ensure quality compliance within the organization. This role involves conducting regular audits, analyzing trends, and preparing reports for clients and leadership. Ideal candidates will possess strong analytical skills and a background in process auditing, contributing to the company's mission of digital transformation.

Qualificações

• Experience in conducting process audits.
• Ability to analyze error trends.
• Competence in reporting and communication.

Responsabilidades

• Conduct process quality audits per plan.
• Prepare findings and share reports with clients.
• Perform root cause analysis for audit errors.

Conhecimentos

Quality compliance

Analytical skills

Communication

Root cause analysis

Formação académica

Bachelor's degree in a relevant field

Descrição da oferta de emprego

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Work with us

Requisition ID: 50533

City: Curitiba

Country/Region: BR

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

Do

• Conduct process quality audits as per plan
• Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
• For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
• Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
• Conduct weekly analysis to identify error trends and perform root cause analysis (RCA) for the top 2 errors
• Conduct calibration communication to inform about any changes from the client and conduct refresher trainings to address skill gaps due to these changes.

Deliver

Performance Parameters:

• Audit adherence to the calendar; audit targets. Compliance % as per audit reports — zero misses.
• Process compliance case targets — 2 hours/week logged to be updated with the process.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with bold ambitions. To realize them, we need people inspired by reinvention—of yourself, your career, and your skills. We value the constant evolution of our business and industry, and we encourage you to join a purpose-driven business that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons offering jobs at Wipro, please email us at [e-mail]. Do not send your resume to this email as it is not monitored for applications.

Any complaints or concerns regarding unethical or unfair hiring practices should be directed to our Ombuds Group at [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnicity, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodations will be provided to all applicants, including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro values diversity and provides equal opportunities to all.