Analista de Onboarding I

ABC Fitness Solutions; Brasil; Remote; BRL 70,000 - 110,000; Full time

Benefits offered by this job

4 Days Off

Health, dental, and life insurance

Meal allowance

Home office allowance

Gym access subscription

Educational partnership discounts

Payroll-deducted loan

EAP

Partner discounts

Job summary

A ABC Fitness procura um Agente de Onboarding SMB/LATAM para realizar a implantação e ativação técnica de novas academias e estúdios nos segmentos SMB e LATAM, assegurando configuração correta, tempo de entrega e experiência positiva do cliente.

Você vai liderar o setup completo, configurar módulos e integrações, conduzir migrações de dados, manter documentação atualizada e comunicar-se de forma clara com o cliente durante a implantação, alinhando-se aos SLAs e padrões da empresa.

Qualifications

• Experiência em implantação e ativação técnica de sistemas.
• Contato com clientes SMB/LATAM é desejável.
• Capacidade de cumprir SLAs de entrega.

Responsibilities

• Executar o setup completo de novas academias (SMB e LATAM).
• Configurar módulos e integrações conforme escopo do cliente (contratos, meios de pagamento, NFs, etc.).
• Conduzir migrações de dados e validar entregas com o cliente.
• Garantir a entrega “ready to operate” dentro dos SLAs definidos.
• Registrar e atualizar documentações de configuração e processos internos.
• Comunicar-se de forma clara e empática com o cliente durante a implantação.
• Reportar erros, melhorias e boas práticas ao Supervisor.

Skills

Comunicação

Empatia

Gestão de projetos

Trabalho de equipe

Job description

Join ABC Fitness and become part of a culture that’sas ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

Agente de Onboarding SMB/LATAM

Missão: Realizar a implantação e ativação técnica de novas academias e estúdios nos segmentos SMB e LATAM, garantindo configuração correta, tempo de entrega e experiência positiva do cliente.

• Executar o setup completo de novas academias (SMB e LATAM).
• Configurar módulos e integrações conforme escopo do cliente (contratos, meios de pagamento, NFs, etc.).
• Conduzir migrações de dados e validar entregas com o cliente.
• Garantir a entrega “ready to operate” dentro dos SLAs definidos.
• Registrar e atualizar documentações de configuração e processos internos.
• Comunicar‑se de forma clara e empática com o cliente durante a implantação.
• Reportar erros, melhorias e boas práticas ao Supervisor.
• Não é responsabilidade: Gerenciar relacionamento comercial (papel do Key Account).
• Conduzir treinamentos de uso do sistema (responsabilidade do time de Adoção/Treinamento).

KPIs: Tempo médio de ativação. Incidência de erros ou retrabalho. Satisfação do cliente pós-onboarding (CSAT/NPS). Cumprimento dos padrões e processos de configuração.

WHAT WE OFFER YOU:

• 4 Days Off - once a quarter, we take a collective break and enjoy a day off together around the world.
• Health, dental, and life insurance plans.
• Meal allowance - to be used in supermarkets and restaurants.
• Home office allowance - you may need help with your internet bills.
• Gym access subscription app.
• Educational partnership with great discounts at universities, English schools, and more.
• Payroll-deducted loan - payment directly from your salary.
• EAP - providing psychological, legal, and financial assistance when you need it. Always.
• Access discounts with our partners, such as Dell, Microsoft, and many others.

And more! - so many benefits we couldn't even list them all here! At ABC Fitness, we don’t just build technology—we build communities and transform lives.

Your work matters here, your growth is supported, and your voice is heard.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com

#LI-REMOTE Our employees are encouraged to be pro‑active in expressing their ideas and contributing to the company’s future. We have achieved this through constant pursuit of new developments and innovations in an exciting team environment. Likewise, ABC contributes to our employees’ futures. In addition to our outstanding employee benefits, employees also receive training on an on‑going basis allowing them to develop their strengths and move up in the company.